Support Manager vacancy in Wroclaw Poland

• We are a legal consulting firm specializing in document legalization and European documentation services. We help immigrants from Africa and Asia legalize their presence in Europe by assisting with obtaining:

  • Passports and residence permits (VNZ)

  • ID cards

  • Professional driver’s licenses

  • Civil driver’s licenses

  What We Offer:

  
  ✔ Flexible working hours — work from anywhere in the world.
  ✔ Competitive payment system: fixed salary from 300 usd+ bonuses with no upper limit.
  ✔ Opportunities for professional growth and development in the consulting field.
  ✔ Support and training from experienced professionals.
  ✔ A friendly team and a modern management approach.
  ✔ Training and mentorship for new employees.

  ✔ One month of paid vacation after six months of employment.

Key Responsibilities:

• Provide professional and efficient customer support via calls

• Communicate exclusively in English with customers to ensure consistency and clarity

• Troubleshoot issues, offer solutions, and escalate complex cases when necessary

• Collaborate with internal teams to improve customer satisfaction

• Work a flexible 5-day schedule (minimum 7-8 hours per day)

Requirements:

🔹 English level B2+ (both written and spoken)
🔹 Strong communication & problem-solving skills
🔹 Ability to handle customer inquiries professionally and patiently
🔹 Stable internet connection and a reliable device
🔹 Ability to work independently in a remote environment

If you don’t meet all the requirements, we still encourage you to apply. We value enthusiasm, a willingness to learn, and a strong work ethic. Every application is reviewed.

Compensation & Benefits:

💰 Competitive salary + performance-based bonuses
🌍 Fully remote work with flexible hours
📈 Opportunity for growth and career advancement
📜 Possibility of an official contract with social benefits (for relocation to Poland)

If you are interested in our offer, send your resume to hr@key2eu.com or contact us via Whatsapp+48504383004

We look forward to welcoming you to our team!