Concierge vacancy in Mombasa Kenya

English-Speaking Concierge in Mombasa, Kenya



We are seeking a highly-motivated and customer-oriented English-speaking Concierge to join our team in Mombasa, Kenya. As a concierge, you will be responsible for providing exceptional customer service to our clients and guests, ensuring their needs and requests are promptly and efficiently addressed.

Key Responsibilities:
- Greet guests and clients in a warm and friendly manner, making them feel welcome and comfortable
- Provide information about the hotel facilities, services, and local attractions
- Assist guests with their luggage and escort them to their rooms
- Make reservations for dining, transportation, or other activities as requested by guests
- Handle guest complaints or concerns with professionalism and strive to find suitable resolutions
- Maintain a clean and organized lobby area at all times
- Anticipate guest needs and proactively offer assistance or recommendations to enhance their stay
- Keep track of guest requests through a logbook or computer system for efficient follow-up
- Collaborate with other hotel departments to ensure smooth operations and seamless guest experiences

Requirements:
- Fluent in English (verbal and written)
- Excellent communication skills with a friendly personality
- Previous experience in customer service or hospitality is preferred but not required
- Ability to work well under pressure in a fast-paced environment
- Strong organizational skills with attention to detail
- A positive attitude with the willingness to learn

Working Conditions:
This is a part-time position offering flexible hours. No prior experience is required as training will be provided. Accommodation may be provided for candidates who are not local residents. This is an excellent opportunity for recent graduates seeking hands-on experience in the hospitality industry.

If you are passionate about providing exceptional customer service and have a love for meeting new people from different cultures, we encourage you to apply for this exciting opportunity!