Teamlead vacancy in Wiltz Luxembourg

Team Lead for Customer Service (Filipino/Nepali) in Wiltz, Luxembourg


We are hiring a motivated and experienced Team Lead for Customer Service to join our international team in Wiltz, Luxembourg. As the Team Lead, you will be responsible for overseeing and managing a team of customer service representatives from the Philippines and Nepal. Your main goal will be to ensure that our customers receive the highest level of service and support.

Responsibilities:
- Manage and lead a team of customer service representatives from the Philippines and Nepal
- Monitor team performance and provide coaching and feedback to improve productivity and quality
- Develop training programs for new hires and ongoing training for existing team members
- Ensure that all customer inquiries are handled promptly and professionally
- Resolve escalated customer complaints in a timely manner
- Collaborate with other departments to improve overall customer satisfaction
- Stay updated on industry trends and best practices to continuously improve our customer service processes

Requirements:
- Fluency in English is required; fluency in Filipino or Nepali is preferred
- At least 2 years of experience in a customer service role, preferably in a leadership position
- Excellent communication, leadership, and problem-solving skills
- Ability to work independently as well as collaborate with cross-functional teams
- Knowledge of CRM software is a plus

Salary:
This is a full-time position with a salary of $1500 per month.

Location:
The job is located in Wiltz, Luxembourg.

Other Details:
This is an urgent hiring so we are looking for candidates who can join immediately. The position does not come with accommodation but we provide free visa sponsorship and airfare tickets.

If you are passionate about delivering exceptional customer service and have prior experience in leading teams, we would love to hear from you! Apply now to become part of our dynamic team.