Teamlead vacancy in Dickirch Luxembourg

Team Lead - Customer Service (Filipino/Foreigner)
As the Team Lead for our Customer Service team, you will be responsible for overseeing and managing a group of customer service representatives. This role requires strong leadership skills, as well as excellent communication and problem-solving abilities.

Responsibilities:
- Lead, train, and supervise a team of customer service representatives
- Develop and implement strategies to improve team performance and meet targets
- Monitor team KPIs and provide regular feedback and coaching
- Handle escalated customer inquiries or complaints in a timely and professional manner
- Collaborate with other teams to ensure efficient resolution of customer issues
- Conduct regular performance evaluations and provide recommendations for improvement
- Identify training needs and develop training programs for the team
- Ensure compliance with company policies and procedures

Requirements:
- Fluency in English is preferred but not required
- Prior experience in a customer service or supervisory role
- Excellent communication skills, both verbal and written
- Strong leadership skills with the ability to motivate and guide a team
- Good problem-solving abilities
- Ability to work under pressure in a fast-paced environment
- Proficiency in Microsoft Office applications

We offer:
- Competitive salary of 1100$ per month
- Flexible working hours (part-time options available)
- Opportunities for professional growth and development
- Friendly working environment

If you are a motivated individual with a passion for leading teams and providing excellent customer service, we would love to hear from you! This position is open to both Filipinos and foreigners. No English language proficiency is required. Please note that this job is based in Dickirch, so candidates must be willing to relocate or currently reside in the city. Biometric passport is required for employment.