Call center representative vacancy in Jeddah Saudi Arabia

nationalities

Job Title: Call Center Representative - Jeddah

We are hiring a Call Center Representative to join our team in Jeddah. As a Call Center Representative, you will be responsible for handling customer inquiries and resolving any issues they may have. This position requires excellent communication skills in English and previous experience in a call center or customer service role.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Listen to customers' concerns and address them with empathy and understanding
- Provide accurate information about products or services to customers
- Process orders, forms, and applications
- Keep records of customer interactions, transactions, comments, and complaints
- Follow up with customers to ensure their issue has been resolved satisfactorily
- Meet performance metrics such as call quality, first call resolution, and average handling time

Requirements:
- Fluent in English (speaking, reading, writing)
- Previous experience in a call center or customer service role preferred
- Excellent communication skills and ability to handle difficult situations with patience and empathy
- Strong problem-solving skills and ability to think quickly on your feet
- Attention to detail and strong organizational skills
- Ability to work flexible shifts including evenings, weekends, and holidays

Salary:
We offer a competitive salary of 1700$ per month for this position.

Location:
This position is based in Jeddah.

Other Requirements:
This job is open for all nationalities. Accommodation will not be provided for this role. Visa sponsorship will be provided for the selected candidate.

If you have excellent communication skills in English and previous experience in a call center or customer service role, we encourage you to apply for this exciting opportunity!