Concierge vacancy in Mombasa Kenya

Concierge Assistant


We are in search of a friendly and efficient Concierge Assistant to join our team at a luxury hotel in Mombasa. As a Concierge Assistant, you will be responsible for providing exceptional customer service to our guests, including assisting with their needs and inquiries during their stay.

Key Responsibilities:
- Assist guests with check-in and check-out procedures.
- Provide recommendations for local attractions, dining options, and events.
- Arrange reservations for transportation, dining, and other activities as requested by guests.
- Handle guest complaints or concerns promptly and effectively.
- Maintain a clean and organized concierge desk area.
- Keep track of guest requests and ensure that they are fulfilled in a timely manner.
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction.

Requirements:
- High school diploma or equivalent education required.
- Previous experience in customer service or hospitality preferred but not required.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently under pressure.
- Knowledge of the local area and its attractions is a plus.
- Fluent in English; knowledge of additional languages is an advantage.

Working Conditions:
This is a full-time position, with flexible hours including weekends. The salary for this position is $1500 per month. Training will be provided for the right candidate.

If you are passionate about providing exceptional service to guests from different backgrounds, we would love to hear from you! This is a great opportunity for students or individuals without prior experience looking to gain valuable skills in the hospitality industry. We welcome applicants of all nationalities who are legally allowed to work in Mombasa.

To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!