Teamlead vacancy in Moscow Russia

Team Lead - Customer Service (Moscow, Russia)



We are seeking a highly organized and motivated individual to join our team as a Team Lead for our Customer Service department in Moscow, Russia. As the Team Lead, you will be responsible for overseeing and managing a team of customer service representatives, ensuring that our customers receive the best possible service.

Responsibilities:
- Manage and lead a team of customer service representatives
- Develop and implement customer service policies and procedures
- Monitor team performance and provide coaching and feedback as needed
- Handle escalated customer inquiries or complaints
- Conduct regular trainings to improve team performance and product knowledge
- Collaborate with other departments to ensure seamless customer experience
- Analyze data and create reports on team performance and customer satisfaction

Requirements:
- Minimum of 2 years experience in a customer service role
- Fluent in English (both written and verbal)
- Excellent communication and interpersonal skills
- Strong leadership abilities
- Ability to work well under pressure
- Attention to detail
- Experience with data analysis preferred

Salary: 1400$ per month

Location: Moscow, Russia

This is an excellent opportunity for an experienced professional who is looking to take the next step in their career. We offer competitive salary, accommodation, and support with obtaining necessary visas. If you are passionate about delivering exceptional customer service and have the necessary qualifications, we would love to hear from you!