Manager vacancy in Kiev Ukraine

Role: HR Manager / Team Lead (Chat Operations) — Remote

Compensation: Performance-based — % of team net revenue + bonuses (higher rate if you bring your own team). Monthly payouts.

What you’ll do

• Source, recruit, onboard and coach chat operators/translators.
• Run the hiring funnel end-to-end: job posts on Jooble, Flagma, Layboard, Telegram, 999.md, Freelance.chat, Makler, etc.
• Set up playbooks/scripts, training, schedules and coverage.
• Monitor quality & KPIs (response time, conversation quality, conversion to paid activities, retention).
• Keep the team active and compliant; minimize errors, chargebacks and policy violations.
• Report weekly results and improve processes.

Requirements

• Proven experience as HR / Team Lead in chat-operations/support (experience in dating/relationship platforms is a plus).
• Strong sourcing & screening skills; comfortable with metrics, CRM/ATS and spreadsheets.
• Fluent Russian or Ukrainian (English is a plus).
• Laptop/PC with stable internet.
• Ownership, responsibility and the ability to motivate people.
• Bonus: you have your own team of operators you can onboard.

We offer

• Fully remote work.
• Flexible schedule (Mon–Fri preferred, 10:00–19:00 EET or shift-based) with minimum KPIs.
• Transparent monthly payouts, no delays.
• Higher percentage for HRs who join with their own team.
• Internal training and access to a living knowledge base; growth to Operations Manager.
• Referral program.

Compliance note

We work strictly within platform policies. Conversation content is generated by users; the company is not responsible for third-party messages.

Apply

Message us on Telegram: @AMI_ICMS 

Please include a short note about your experience (team size, key KPIs you managed, and links to job posts you’ve launched).