Concierge vacancy in Mombasa Kenya

Concierge for a Luxury Resort in Mombasa, Kenya


We are seeking a dynamic and customer-oriented Concierge to join our team at a luxury resort in Mombasa, Kenya. As a Concierge, you will be the first point of contact for our guests and will be responsible for creating memorable experiences and ensuring their satisfaction during their stay.

Responsibilities:
- Greet guests upon arrival and assist with check-in process
- Provide personalized recommendations and assist with arranging activities, tours, and reservations
- Maintain an organized and up-to-date database of local attractions, events, and services
- Handle guest inquiries and complaints promptly and professionally
- Assist with guest transportation arrangements including airport transfers
- Coordinate with other departments to ensure guest requests are fulfilled in a timely manner
- Anticipate guest needs and offer proactive assistance throughout their stay
- Maintain the lobby area to ensure it is clean, presentable, and welcoming
- Assist with handling luggage as needed

Requirements:
- Fluent in English (additional languages are a plus)
- Previous experience in customer service or hospitality preferred but not required
- Strong communication skills and ability to interact with people from different backgrounds
- Excellent organizational skills with attention to detail
- Ability to multitask and work under pressure in a fast-paced environment
- Friendly, positive attitude with a genuine desire to provide exceptional customer service

Benefits:
- Competitive salary of $1300 per month
- Accommodation provided (if needed)
- Free visa sponsorship and airfare ticket from home country to Kenya

If you are passionate about providing top-notch service to guests from around the world, we would love to hear from you! Please apply now for consideration. This role is open for all nationalities.