Call center representative vacancy in Jeddah Saudi Arabia

Call Center Customer Service Representative



A reputable call center located in Jeddah is seeking a responsible and dedicated Call Center Customer Service Representative to join our team. As a Call Center Customer Service Representative, you will be responsible for handling customer inquiries, complaints, and escalations in a timely and professional manner. You will also be expected to provide accurate information and resolve any issues to ensure customer satisfaction.

Responsibilities:
- Answer inbound calls and respond to customer inquiries in a friendly and professional manner
- Provide accurate information about products and services
- Handle and resolve customer complaints in a timely manner
- Escalate complex issues to the appropriate department or supervisor
- Follow up with customers on pending issues or requests
- Maintain detailed records of all interactions with customers
- Meet individual and team performance targets

Requirements:
- High school diploma or equivalent required; college degree preferred
- Minimum of 1 year experience in a call center or customer service role
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office applications
- Ability to multitask and work well under pressure
- Strong problem-solving skills and attention to detail
- Fluent in English; knowledge of additional languages is a plus

Salary:
This position offers a competitive salary of 1000$, along with additional benefits such as health insurance, paid time off, and opportunities for career growth.

Location:
This position is based in Jeddah. However, we welcome candidates from all nationalities who are legally allowed to work in Saudi Arabia.

If you are passionate about providing exceptional customer service, then we want you on our team! Apply now for the Call Center Customer Service Representative position.