Teamlead vacancy in Akron USA

Team Lead - Customer Support


Our dynamic and fast-growing company in Akron is seeking a highly motivated and experienced Team Lead to join our Customer Support team. As a Team Lead, you will be responsible for overseeing and managing a team of customer support representatives to ensure excellent service delivery to our clients. This is an exciting opportunity for someone who is passionate about providing exceptional customer service and has experience leading a team.

Key Responsibilities:
- Provide leadership and guidance to the customer support team, including training, coaching, and performance management.
- Monitor team performance and provide regular feedback to ensure targets are met or exceeded.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Develop and implement strategies to improve the overall efficiency of the customer support department.
- Collaborate with other departments to ensure seamless communication and resolution of customer issues.
- Create reports on team performance, customer satisfaction, and any emerging trends or issues.
- Stay updated on industry best practices and implement new processes to enhance the customer experience.

Requirements:
- Bachelor's degree in Business Administration or related field.
- Minimum of 3 years of experience in a leadership role within a customer service environment.
- Excellent communication skills, both written and verbal.
- Ability to remain calm under pressure and handle difficult situations with diplomacy.
- Strong problem-solving skills with a solution-oriented mindset.
- Proficient in Microsoft Office Suite.
- Must be able to work flexible hours, including evenings and weekends as needed.

We offer competitive salary packages starting at $1700 per month with opportunities for growth within the company. As an equal opportunity employer, we welcome individuals from all backgrounds to apply. This position is open to all nationalities, but proficiency in English is required.

If you are passionate about providing exceptional customer service and have previous experience leading a team, we would love to hear from you! Please submit your resume along with a cover letter outlining your relevant experience and why you are the ideal candidate for this role.