Collector vacancy in Eldoret Kenya

Collections Specialist


We are seeking a detail-oriented and results-driven Collections Specialist to join our growing team in Eldoret. As a Collections Specialist, you will be responsible for contacting customers to collect outstanding payments, maintaining accurate records of all collection activities, and developing strategies to improve the overall collection process.

Responsibilities:
- Contact customers via phone, email or letter to collect outstanding payments
- Maintain accurate and up-to-date records of all collection activities
- Identify delinquent accounts and develop plans to resolve outstanding issues
- Negotiate payment plans with customers and monitor their adherence to the agreement
- Work closely with other departments to resolve customer inquiries and disputes
- Develop strategies for improving the overall collection process
- Meet monthly and quarterly collection targets set by management

Requirements:
- High school diploma or equivalent; Bachelor's degree in Finance or related field is preferred
- Proven experience as a Collections Specialist or similar role
- Excellent communication skills, both verbal and written
- Strong negotiation and problem-solving abilities
- Ability to work independently and as part of a team in a fast-paced environment
- Proficient in Microsoft Office and experience with collections software is a plus

Salary: $1500 per month (negotiable based on experience)

This is a full-time position, open to all nationalities. Part-time options may be available. No English language skills required. Accommodation is not provided. We strongly encourage women candidates to apply for this position. If you have a passion for collections and are looking for an opportunity to grow your career, we would love to hear from you!