Concierge vacancy in Almada Portugal

Concierge Assistant



As a Concierge Assistant, you will be responsible for providing exceptional customer service to guests of our luxury hotel in Almada. Your main duties will include assisting guests with check-in and check-out procedures, making reservations for dining and activities, and ensuring that all guest requests and inquiries are handled promptly and efficiently.

Responsibilities:
- Greet guests upon arrival and assist with luggage if needed
- Check-in guests by verifying their reservation, personal information, and payment method
- Provide a warm welcome and offer information about the hotel's services, amenities, and local attractions
- Assist guests with making reservations for dining, spa treatments, transportation, or other activities
- Handle guest inquiries and requests promptly and accurately, offering solutions or alternatives when necessary
- Maintain a clean and organized front desk area at all times
- Update guest profiles with any relevant information or preferences for future visits
- Follow all safety procedures to ensure the well-being of guests at all times

Requirements:
- High school diploma or equivalent; additional education in hospitality or tourism is a plus
- Excellent communication skills in English (additional languages are a plus)
- Customer service experience is preferred but not required; we are open to hiring candidates without previous experience who have a passion for hospitality
- Must be able to work flexible schedules including weekends and holidays
- Must have a professional appearance and demeanor
- Ability to multitask in a fast-paced environment
- Basic computer skills

Salary: $1300 per month

Location: Almada, Portugal

Contract job: This is a contract position with the possibility of becoming permanent based on performance.

Note: While we prefer candidates who are legally authorized to work in Portugal without sponsorship, we are open to considering international candidates who are willing to relocate.