Concierge vacancy in Roskilde Denmark

Concierge Assistant


As a Concierge Assistant, you will be responsible for providing excellent customer service and assistance to guests at a luxury hotel in Roskilde. Serving as the first point of contact for guests, you will greet them with a warm and welcoming attitude, answer any questions they may have, and assist with any requests they may have. Your main duties will include booking reservations for dining and activities, arranging transportation, and ensuring that guests have a comfortable and enjoyable stay.

Requirements:
- Bachelor's degree or equivalent experience
- Excellent communication and interpersonal skills
- Fluent in English (additional languages are a plus)
- Previous experience in customer service or hospitality preferred
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Flexibility to work varying shifts, including weekends and holidays

Responsibilities:
- Greet guests upon arrival and provide them with information about the hotel amenities, services, and local attractions
- Assist guests with making reservations for dining, activities, or other services as needed
- Arrange transportation for guests as requested
- Handle guest complaints or issues in a timely and professional manner
- Maintain a clean and organized concierge desk area at all times
- Keep up-to-date on local events, attractions, and restaurants to provide recommendations to guests
- Collaborate with other hotel departments to ensure guest satisfaction
- Handle check-in/check-out procedures efficiently
- Maintain accurate records of guest requests and services provided