Concierge vacancy in Nairobi Kenya

Concierge Assistant


Concierge assistants are responsible for providing exceptional customer service and assistance to guests in a variety of settings, such as hotels, resorts, and luxury residences. As a concierge assistant, you will be the first point of contact for guests and will play a crucial role in ensuring their comfort and satisfaction during their stay.

Key Responsibilities:
- Greet and welcome guests upon arrival, providing them with information about the property and its amenities.
- Assist with check-in and check-out processes, including handling luggage and arranging transportation.
- Act as a liaison between guests and various departments within the property to fulfill guest requests.
- Make recommendations for local attractions, restaurants, and activities based on guest preferences.
- Handle reservations for dining, transportation, shows, and other services requested by guests.
- Arrange special services such as spa appointments, room service, or special event planning.
- Respond promptly to guest inquiries or issues in a friendly and professional manner.
- Maintain an organized and welcoming lobby area at all times.

Requirements:
- Excellent customer service skills with a friendly and approachable demeanor.
- Fluent English language skills; knowledge of additional languages is a plus.
- Experience in hospitality or customer service preferred but not required.
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Strong communication skills both verbally and in writing.
- Availability to work flexible hours including weekends and holidays.

Benefits:
As a concierge assistant, you will have the opportunity to work in a dynamic environment where no two days are the same. You will have the chance to interact with people from all over the world while providing them with exceptional service. In addition to competitive salary packages, there may also be opportunities for career advancement within the company.

If you are passionate about delivering superior customer service and enjoy working in a fast-paced environment, then this may be the perfect job for you. Apply now to join our team of dedicated concierge assistants in Nairobi and be a part of creating unforgettable experiences for our guests.