Concierge vacancy in Eldoret Kenya

Concierge Assistant in Eldoret, Kenya

Our luxury hotel in Eldoret is seeking a motivated and customer-oriented Concierge Assistant to join our team. As a Concierge Assistant, you will be responsible for providing exceptional service to our guests and assisting the Concierge in all guest-related tasks. This is a full-time position without the requirement of English proficiency or prior experience, making it ideal for freshers or foreigners looking to gain hospitality experience.

Key Responsibilities:
- Greet guests upon arrival and assist with luggage and check-in process
- Provide information about hotel facilities, services, and local attractions
- Make reservations for guests for dining, transportation, and activities
- Arrange airport transfers and transportation for guests
- Coordinate with housekeeping and maintenance to ensure guest requests are fulfilled promptly
- Handle guest complaints or issues in a professional manner, escalating to management when necessary
- Maintain knowledge of current events, concerts, shows, and other activities in the city
- Assist with administrative tasks such as answering phones, taking messages, and responding to emails

Requirements:
- High school diploma or equivalent; degree in hospitality management is preferred
- Fluent in Swahili; knowledge of other languages is an asset but not required
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work independently as well as part of a team
- Willingness to work flexible hours including weekends and holidays

Salary: $1200 per month

If you are passionate about providing exceptional customer service and have a desire to work in the hospitality industry in Eldoret, then we would love to hear from you! Please submit your application with your resume attached.