Teamlead vacancy in Shan Liechtenstein

Teamlead - Customer Support (Shan, Pakistan)



As a Teamlead for our customer support team in Shan, Pakistan, you will be responsible for managing and leading a team of customer service representatives. Your main goal is to ensure that our customers receive the best possible support and have a positive experience with our company. You will be the main point of contact for any escalated customer issues and will work closely with your team to resolve them in a timely and efficient manner.

Responsibilities:
- Manage a team of customer service representatives, including hiring, training, and scheduling
- Monitor team performance and provide regular feedback to ensure high-quality customer service
- Handle escalated customer inquiries or complaints and work towards finding a resolution
- Create and maintain standard operating procedures for the customer support team
- Analyze data and trends to identify areas for improvement in processes or training
- Collaborate with other departments to improve overall customer satisfaction
- Stay up-to-date on industry trends and best practices in customer support

Requirements:
- Minimum of 2 years experience in a similar role as a Teamlead or Supervisor within a customer support environment
- Fluent in English (both written and spoken)
- Excellent communication skills with the ability to handle difficult situations professionally
- Strong leadership skills with proven experience in managing and motivating teams
- Ability to work well under pressure and meet deadlines while maintaining high-quality standards
- Experience using CRM software or other ticketing systems is preferred

We offer:
- Competitive salary of 1700$ per month
- Part-time options available for those who qualify
- Opportunities for growth within the company based on performance

If you are passionate about providing exceptional customer service, have strong leadership skills, and are looking for an opportunity to grow your career with a dynamic company, we would love to hear from you! Please submit your CV today.