Concierge vacancy in Muscat Oman

Concierge Assistant


As a Concierge Assistant, your main responsibility will be to provide excellent customer service and support to hotel guests. You will be required to assist in planning and organizing guest activities, making reservations, and providing recommendations for local attractions and services. You will also be responsible for maintaining a clean and organized lobby area, answering phone calls and emails, and assisting with check-in/check-out procedures.

Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills in English
- Knowledge of local area attractions and services
- Ability to work flexible hours, including evenings, weekends, and holidays
- Proficient in using computer programs such as Microsoft Office
- Must be physically able to stand for long periods of time and lift up to 30 pounds

Job Title: Concierge Manager


We are seeking a highly organized and experienced Concierge Manager to oversee the daily operations of our concierge department. In this role, you will be responsible for managing a team of concierges and ensuring that all guest requests are handled efficiently and effectively. You will also be responsible for maintaining relationships with local businesses to provide guests with recommendations for services. Additionally, you will assist with training new employees on concierge duties and maintaining inventory levels.

Requirements:
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 3 years experience as a concierge or in a similar role
- Excellent leadership skills with the ability to motivate and train staff
- Strong customer service skills with the ability to handle difficult situations professionally
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer programs such as Microsoft Office
- Knowledge of local area attractions, services, and events preferred