Support Manager vacancy in Philippines

Job Title: Operations Supervisor (Telco/Telco Sales)

We are looking for high-energy, results-driven Operations Supervisors to lead our Telco Sales and Support teams. This is a high-priority hiring initiative for our sites in Makati and Davao. If you have a solid background in BPO leadership and a knack for the Telco industry, we want to hear from you!

• Locations: Makati City & Davao City (Strictly Onsite)

• Shift: Night Shift / Graveyard (GY)

• Salary Range: PHP 28,800 – PHP 40,000 (Max offer requires SVP approval)

• Industry: BPO / Telecommunications

Job Overview

As an Operations Supervisor, you will be the backbone of our customer service and sales operations. You will manage teams handling post-sale technical and non-technical support for both business and end-consumer accounts. Your goal is to drive excellence across various platforms, including phone, chat, and text, while bridging the gap between customers and our distribution departments.

Key Responsibilities

• Team Leadership: Supervise, mentor, and hold a team of Individual Contributors accountable for performance and quality.

• Operational Excellence: Manage day-to-day workloads with minimal supervision, ensuring all KPIs are met or exceeded.

• Process Improvement: Identify bottlenecks in current workflows and implement strategies to improve team efficiency.

• Complex Problem Solving: Analyze and resolve high-complexity inquiries that require elevated technical or non-technical knowledge.

• Project Execution: Lead specialized projects according to established principles and organizational goals. Requirements & Qualifications Non-Negotiable Requirements:

• BPO Experience: At least 2 years of experience as an Operations Supervisor or Team Leader in a BPO setting.

• Industry Background: Direct experience in Telco or Telco Sales is mandatory (no specific tenure required for this niche, as long as the background exists).

• Flexibility: Must be willing to work on-site and handle Graveyard shifts. Technical & Soft Skills: Job Description

• Comprehensive knowledge of operational best practices and BPO metrics.

• Excellent communication skills (written and verbal).

• Proven ability to lead, motivate, and develop less experienced professionals.

• Strong analytical skills for handling high-complexity customer inquiries.