Cruise Line vacancy in Ar-Ruwais Qatar

Cruise Line Customer Service Representative (Malayalee or Canadian)

We are seeking a friendly and customer-focused individual to join our cruise line team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our guests, both on board and during the booking process. As a representative of our company, you will be expected to have excellent communication skills and the ability to handle guest inquiries and concerns in a professional manner. This position is open to Malayalees and Canadians who are fluent in English and have a passion for the hospitality industry.

Key Responsibilities:
- Greet guests with a warm welcome upon embarkation and assist with check-in process
- Provide information about onboard amenities, activities, and excursions
- Handle inquiries and complaints from guests regarding their cruise experience
- Assist with booking reservations for future cruises
- Collaborate with other departments to ensure guest satisfaction

Requirements:
- Fluent in English; knowledge of Malayalam is an asset for Malayalee candidates
- High school diploma or equivalent; college degree preferred
- Previous customer service experience in the hospitality industry is preferred
- Excellent communication skills, both verbal and written
- Ability to handle difficult situations with professionalism and empathy
- Strong attention to detail

This position offers a competitive salary of 1400$, as well as additional benefits such as employee discounts on cruises. The location for this role is in Ar-Ruwais, but applicants from all locations are encouraged to apply. If you are passionate about providing exceptional customer service and have an interest in the cruise line industry, we would love to hear from you!