Teamlead vacancy in Kaunas Lithuania

Teamlead for Customer Service Department in Kaunas, Pakistan


We are in search of a highly motivated and experienced Teamlead to join our dynamic Customer Service Department in Kaunas, Pakistan. As the Teamlead, you will be responsible for managing a team of customer service representatives and ensuring that they provide excellent service to our customers.

Responsibilities:
- Lead and manage a team of customer service representatives
- Set performance goals and expectations for the team
- Monitor and evaluate individual and team performance
- Provide coaching and training to improve performance
- Ensure that customer inquiries and concerns are addressed in a timely manner
- Develop and implement strategies to improve customer satisfaction
- Collaborate with other departments to resolve complex customer issues
- Maintain accurate records of team's performance and report on key metrics to upper management

Requirements:
- Bachelor's degree in Business Administration or related field preferred
- Minimum of 3 years experience in a customer service role, preferably in a leadership position
- Strong leadership skills with the ability to motivate and guide a team towards success
- Excellent communication skills, both written and verbal
- Ability to handle difficult situations calmly and effectively
- Strong problem-solving skills with attention to detail
- Proficient in using MS Office applications

Benefits:
- Competitive salary of 1100$
- Full time job with regular working hours
- Accommodation provided
- Free visa sponsorship
- Free roundtrip ticket from Pakistan to Kaunas
- Opportunity for growth within the company

If you have a passion for providing exceptional customer service, leading a team, and are looking for an exciting opportunity in Kaunas, then we encourage you to apply for this Teamlead position. We welcome individuals from all nationalities who meet the requirements. Don't miss this chance to join our growing company!