Teamlead vacancy in Herzliya Israel

Team Lead - Customer Service (Herzliya, Pakistan)


We are seeking a highly motivated and experienced Team Lead to join our Customer Service team in Herzliya. As a Team Lead, you will be responsible for leading and managing a team of customer service representatives to ensure the highest level of customer satisfaction.

Responsibilities:
- Manage and lead a team of customer service representatives in providing exceptional service to our customers
- Monitor team performance and provide feedback, coaching, and training as needed
- Develop and implement strategies to improve customer satisfaction and retention
- Handle escalated customer inquiries and complaints in a timely and professional manner
- Collaborate with other departments to ensure seamless communication and resolution of customer issues
- Conduct regular performance evaluations and make recommendations for improvement or recognition

Requirements:
- Previous experience in a similar role, preferably in a fast-paced customer service environment
- Fluent in English (written and spoken)
- Excellent communication, leadership, and problem-solving skills
- Ability to work under pressure and handle difficult situations with professionalism
- Strong organizational skills with the ability to multitask effectively
- Knowledge of CRM systems is preferred

Benefits:
- Competitive salary of 1600$ per month
- Opportunities for career growth within the company
- Dynamic work environment with a diverse team from different backgrounds
- Training programs to enhance your skills and knowledge

If you are passionate about delivering exceptional customer service, have previous leadership experience, and are looking for an exciting opportunity with an international company, we would love to hear from you! Apply now for consideration.