Teamlead vacancy in Siauliai Lithuania

Teamlead - Customer Service Representative


We are a leading global company in the customer service industry, currently seeking a highly motivated and experienced Teamlead to join our team in Siauliai, Egypt. As a Teamlead, you will be responsible for managing and leading a team of English-speaking customer service representatives in our fast-paced and dynamic work environment.

Responsibilities:
- Lead and motivate a team of customer service representatives to ensure high-quality and efficient performance.
- Monitor team performance through regular coaching, feedback, and performance evaluations.
- Develop and implement training programs to enhance the skills of team members.
- Handle escalated customer inquiries or complaints in a professional and timely manner.
- Collaborate with other departments to ensure smooth operations and customer satisfaction.
- Stay updated on industry trends and best practices to continuously improve processes and procedures.

Requirements:
- Previous experience as a Teamlead or Supervisor in a customer service environment is required.
- Fluent English language skills (both written and spoken) is essential.
- Excellent leadership, communication, and problem-solving skills.
- Strong understanding of customer service principles and practices.
- Ability to work under pressure in a fast-paced environment.
- Availability to work full-time shifts including weekends if necessary.

We Offer:
- Competitive salary of 1700$ per month.
- Opportunities for growth and development within the company.
- Friendly work environment with supportive colleagues.
- Full-time job with stable working hours.

If you are an ambitious individual with strong leadership skills who thrives in a challenging yet rewarding work environment, we would love to hear from you! Apply now for this exciting opportunity.