Concierge vacancy in Eldoret Kenya

Concierge - Hospitality and Customer Service Specialist (Eldoret, Kenya)


We are in search of a skilled and friendly Concierge to join our team in Eldoret, Kenya. As a Concierge, your primary responsibility will be to provide exceptional customer service to our guests, ensuring that their needs and requests are met promptly and efficiently. You will serve as the face of our company, representing our brand and values to all guests.

Responsibilities:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Assist guests with check-in and check-out procedures
- Provide information about local attractions, restaurants, transportation options, etc.
- Make reservations for guests at restaurants or other venues as requested
- Arrange transportation for guests when needed
- Handle guest complaints or issues with professionalism and efficiency
- Maintain a clean, organized and welcoming lobby area at all times
- Communicate effectively with other team members to ensure smooth operations

Requirements:
- High school diploma or equivalent; Bachelor's degree in Hospitality Management preferred
- At least 2 years of experience in a customer service or hospitality role
- Excellent communication skills in English; knowledge of additional languages is a plus
- Friendly and outgoing personality with a passion for providing exceptional customer service
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Knowledge of the local area and its attractions is highly desirable

Salary:
We offer a competitive salary of $1500 per month along with benefits such as medical insurance, paid time off, and opportunities for growth within the company.

If you are someone who enjoys interacting with people from different backgrounds, has a passion for delivering top-notch customer service, and wants to be part of a dynamic team in beautiful Eldoret, then we want to hear from you! Apply now to join us as our newest Concierge.