Collector vacancy in Nairobi Kenya

Collections Officer - English speaking

As a Collections Officer, you will be responsible for managing and collecting outstanding debts from clients. This role requires strong communication skills as you will be interacting with clients in English. You must have experience in collections and be able to handle difficult situations with professionalism and empathy. This position is based in Nairobi, Kenya.

Responsibilities:
- Contact clients via phone, email or mail to collect payments
- Negotiate payment plans and settlements with clients
- Update client records and maintain accurate documentation of collection efforts
- Identify delinquent accounts and recommend next steps for resolution
- Work with other departments to resolve client issues that may be affecting payments
- Provide excellent customer service while maintaining a professional demeanor
- Meet collection targets and deadlines set by management
- Follow up on payment promises made by clients

Requirements:
- Minimum of 2 years of experience in collections or a related field
- Excellent communication skills in English, both written and verbal
- Ability to handle difficult conversations with tact and diplomacy
- Strong negotiation skills
- Detail-oriented with the ability to maintain accurate records
- Familiarity with debt collection laws and regulations is preferred
- Ability to work independently as well as part of a team
- Must be comfortable working in a fast-paced environment
- High school diploma or equivalent, college degree is a plus

Salary: $1500 per month

We welcome applications from Canadians, Nepali citizens, or individuals who are eligible for visa sponsorship. Freshers are also encouraged to apply if they meet the requirements. Join our team in Nairobi and make an impact in the financial industry!