Cruise Line vacancy in Ar-Ruwais Qatar

Cruise Line Customer Service Representative

As a Cruise Line Customer Service Representative, you will be responsible for providing exceptional customer service to guests on our cruise ships. Your main duties will include assisting guests with inquiries and concerns, making reservations and bookings, and ensuring guest satisfaction throughout their journey.

To excel in this role, you must have excellent communication skills and a friendly demeanor. You should also be able to handle challenging situations with patience and professionalism. Previous customer service experience is preferred but not required.

Key Responsibilities:
- Greet guests with a warm welcome and assist them with check-in procedures
- Handle all guest inquiries and concerns in a timely and professional manner
- Make reservations for onboard activities, dining options, and shore excursions
- Provide information about onboard services, amenities, and policies
- Assist with any special requests or accommodations for guests
- Maintain accurate records of guest interactions and transactions
- Collaborate with other departments to ensure guest needs are met
- Respond to emergency situations according to company protocols
- Maintain a positive attitude and promote a welcoming atmosphere for all guests

Requirements:
- High school diploma or equivalent; some college education preferred
- Previous customer service experience is a plus
- Ability to work flexible hours including evenings, weekends, and holidays
- Strong communication skills in English; additional language proficiency is a plus
- Ability to remain calm under pressure and handle challenging situations effectively
- Excellent organizational skills with attention to detail
- Ability to work well in a team environment as well as independently

Location: This position is based in Ar-Ruwais on our cruise ships.

Salary: $1100 per month plus gratuities.

Note: This job is open to candidates of any nationality; however, preference will be given to Indian applicants. No knowledge of English is required for this position.

If you are passionate about providing exceptional customer service and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity with our cruise line. Come join our team and help create unforgettable experiences for our guests from all over the world!