Teamlead vacancy in Acre Israel

Team Lead - Customer Service (Acre, Egypt)

As a Team Lead for our customer service department in Acre, Egypt, you will be responsible for managing and leading a team of customer service representatives. Your main goal will be to ensure that all customer inquiries and concerns are addressed in a timely and efficient manner. This role requires excellent communication skills, strong leadership abilities, and a passion for providing top-notch customer service.

Key Responsibilities:
- Manage and supervise a team of customer service representatives
- Ensure timely and efficient handling of all customer inquiries and concerns
- Monitor team performance and provide coaching and feedback as needed
- Collaborate with other departments to resolve complex customer issues
- Develop processes and procedures to improve overall efficiency and effectiveness of the team
- Conduct regular training sessions to enhance the skills of team members
- Act as a point of escalation for any complex or sensitive customer issues

Requirements:
- Bachelor's degree in business, communications, or related field preferred
- Minimum 3 years of experience in a similar role, preferably in the customer service industry
- Strong leadership skills with the ability to motivate and inspire team members
- Excellent communication skills in both English and Arabic (additional languages are a plus)
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Demonstrated problem-solving and decision-making abilities
- Proficient in using Microsoft Office suite (Word, Excel, PowerPoint)
- Flexible schedule with the ability to work weekends or evenings as needed

We offer:
- Competitive salary of 1700$ per month
- Accommodation provided
- Opportunities for growth within the company
If you are passionate about delivering exceptional customer service and have the necessary qualifications and experience, we encourage you to apply for this exciting opportunity. We welcome candidates from all nationalities who are legally eligible to work in Egypt. No English language proficiency is required for this position. This is a part-time position and no previous experience is necessary.