Concierge vacancy in Malindi Kenya

Concierge for Luxury Resort in Malindi, Kenya

We are seeking a friendly, organized and customer-oriented Concierge to join our team at a luxury resort in Malindi. The successful candidate will be responsible for providing exceptional service to our guests by assisting with their needs and ensuring their stay is comfortable and enjoyable. The Concierge will also be responsible for making reservations, arranging transportation, and recommending local attractions and activities. This position requires strong communication skills, attention to detail, and the ability to multi-task in a fast-paced environment.

Responsibilities:
- Greet guests upon arrival and assist with check-in process
- Provide information about resort amenities, services, and local attractions
- Make reservations for dining, spa services, and other activities
- Arrange transportation for guests as needed
- Handle guest inquiries and complaints in a professional manner
- Maintain knowledge of current events and activities in the area to make recommendations to guests
- Coordinate with other departments to ensure smooth operations for guest requests
- Maintain accurate records of guest interactions and requests

Requirements:
- Minimum of 1 year experience in a similar role preferred
- Excellent communication skills in English (knowledge of Indian languages is a plus)
- Strong customer service skills and ability to anticipate guest needs
- Detail-oriented with strong organizational skills
- Ability to work flexible hours including weekends and holidays

Salary: 1700$
Location: Malindi (this position is open to all nationalities)