Administration , customer service ,data entry ,document control ,receptionist
Manager - Secretary - Communication
Experience:
Highly skilled and energetic professional with 8 years of experience in government hospital healthcare. Proficient in managing customer-centric operations and fostering strong relationships with clients. Recognized for exceptionaly customer service by the Ministry of Health and Prevention and federal authorities for compliance with standard procedures.
Education:
Bachelor in information Technology (2016-2020)
Srinivas Institute of Technology, India
Skills:
- Customer Service
- Relationship Management
- Time Management
- Office Administration
- Interpersonal Skills
- Presentation Skills
- Data Analysis
- Communication Skills
- Reporting & Documentation
Language skills:
Arabic
English
Hindi
Additionally:
Domain Skills**
- Managed facilities and functions for continuous operations.
- Ensured compliance with procedures, service standards, and operational policies.
- Prepared daily reports and maintained cordial relations with corporate clients.
- Oversaw order, stock, and distribution of office supplies.
- Provided data entry and analysis on complex information systems.
- Facilitated support during peak periods and resolved customer complaints.
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**Trainings**
- Planning for Higher Office Management
- Customer Satisfaction & Complaints Handling Implementation Course
- Skills in Developing Reports
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**IT Skills**
- Microsoft Office (Word, PowerPoint, Excel)
- Internet Explorer
- Typing and Keyboarding skills in English (35 words per minute)
- Internet and Email (Outlook)
