Resume Project and Program Management in Qatar Doha

A distinguished Agile Project and Program Manager with over 25 years of experience, recognized for my exceptional ability to lead cross-functional teams to successful project completions with high quality and on schedule. My extensive expertise spans various domains, backed by a comprehensive educational background and a wealth of certifications in Program and Project Management, Strategy Execution, Change Management, and Agile methodologies. With a strong focus on driving innovation and delivering value, I have successfully managed numerous complex projects and programs, consistently exceeded expectations and achieved outstanding results.

TRAINING & COURSES Project Administration / Project Office Coordination SA (Expert Group) Post Graduate in Programme & Project Management SA (Cranefield College) Post Graduate in Agile Project & Program Management (APMG International) Certification in Business Administration – University of Stellenbosch Business School Digital Data (Big Data) – University of Stellenbosch Business School Prince2 Foundation – SA Expert Group

Key Skills and Expertise: • Agile Leadership: Proficient in leading Agile teams and implementing Agile methodologies to drive project success and continuous improvement. • Cross-functional Collaboration: Skilled in building and managing cross-functional teams, various external partners, fostering collaboration, and aligning stakeholders to achieve common goals. • Strategic Project Management: Demonstrated ability to develop and execute strategic project plans, ensuring alignment with organizational objectives and delivering tangible business outcomes. • Compliance and Regulatory Expertise: Experienced in navigating complex regulatory environments and ensuring compliance with industry standards and regulations. • Change Management: Proven track record in leading change management initiatives, including training, mentoring, and empowering employees to embrace organizational change. • Risk Management: Skilled in identifying and mitigating project risks, leveraging risk management frameworks to minimize disruptions and optimize project outcomes. • Technical Proficiency: Possess a strong technical background and proficiency in IT operations, system implementations, and IT architectural solutions. • Stakeholder Management – Ability to read the room and exceptional skill to work with various stakeholders at various level in organizations ensuring alignment and visibility.

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Highlighted complexed and cross-functional Programs & Project of the past 8 years: 1. Startup of National Sales Channel - SANLAM Insurance Company (South Africa) • Successfully established a new national sales channel targeting the lower income market, including setting up 17 branches and 3 provincial offices. • Achieved an ROI of R3 million within the 1st year of business. 2. Regulatory Program - Old Mutual Financial & Insurance Company • Led a comprehensive regulatory program consisting of multiple compliance projects, ensuring compliance with FSCA regulations. • Implemented 21 different rules impacting the full value chain of the company. • Our business unit was the 1st to be compliant with the regulations and assisted other business units with compliance. 3. New Target Operating Model Implementation - Old Mutual Financial & Insurance Company, • Implemented a new sales management system, enhancing operational efficiency and product delivery. • Worked closely with a Program Manager to ensure success, resulting in increased new business acquisition and compliance. 4. IT Architectural Commission Payment System Implementation - Old Mutual Financial & Insurance Company (Franchise Channel) • Managed the implementation of a new IT architectural commission payment system, involving extensive cross-functional collaboration. • Decreased complaints by more than 11% during the 1st quarter by ensuring correct payments and deductions for franchise businesses. 5. Business Development Initiative - South African Telecommunications • Led a business development initiative involving complex IT system development and alignment, legal compliance, and large-scale cross-functional collaboration with South Africa's Telkom. • Achieved a 20% increase in Telkom sales and ensured benefits payout within 24-48 hours. 6. Launch of New Remuneration Model Regulatory Requirement - Old Mutual Financial & Insurance Company • Delivered and launched a new remuneration model for all 6000 sales agents in 3 countries. • Successfully managed change management program and implementation with a 3-month concurrent run to demonstrate benefits.   Other Complex and Cross-Functional Initiatives Implemented - Old Mutual: (2006 - 2016) • Launch of New Remuneration Model 2016 - Old Mutual Financial & Insurance Company • Delivered and launched a new remuneration model for all 6000 sales agents in 3 countries. • Managed change management program and successfully demonstrated benefits with a 3-month conversion period • South Africa Retirement Fund Corporate Accounting Reporting • Led the implementation of new Tax Fund and Enhanced Manual Payment System. • Received GREEN audit for PWC. • Implemented Regulatory Rule Impacting Full Business Value Chain • Implemented a regulatory rule changing the full business value chain and impacting customer communications and servicing processes. • Direct and Delivery of Annual Premium Increase • Managed annual premium increases for 2.4 million customers through direct marketing channels, call centers, franchisees, advisers, and brokers. • Launch of New Company Products with 4 South African Football Clubs • Increased company visibility by approximately 9% during the 2010 FIFA World Cup. • De-registering a Dormant Retirement Fund • Collaborated closely with SA Regulatory Bodies to reregister and deregister a dormant retirement fund, ensuring compliance with regulations. • Setup of Business Unit in ESwatini • Collaborated with government consultants to open a business unit in ESwatini, involving infrastructure setup, government processes, and staff training 2023 – Doha Qatar • Operation Management System and Management processes Setup (Doha Qatar) – • The Yard Gym: Implemented an operation management system, focusing on process optimization, cost-saving initiatives, and continuous improvement. REWARDS AND RECOGNITION RECEIVED PROJECT AND PROGRAM MANAGEMENT 2003 Top Achievement Reward 2008 Top Achievement Reward 2013 Outstanding Achievement Reward 2016 Outstanding Achievement Award 2018, 2019,2020,2021 MFC Excellence Award Outstanding Achievement