Experience:
Amazon Fulfilment Centre: Darlington (UK) November 2020 - current
• Ship Dock Team Lead
o Responsible for the running of the Ship Dock, managing 20+ associates.
o Performed in-depth analysis in data and analytics, identifying areas of quality causing low departure rates: implementation of streamline packing and loading methods of packages provided a 40% increase in volume departed every hour, resulting in Amazon MME1 (Darlington) being ranked number 1 in all of Europe for quality and productivity.
o Implemented a new style of loading trailers in order to reduce the number of trailers needed to depart daily volume of packages reducing the amount of wasted trailers, resulting in a net save of £0.5M per annum.
• Ship Clerk
o The main connection between drivers/delivery companies and the Amazon FC.
o Assisted in interpersonal connections and creating new partnerships with UK delivery companies such as: Royal Mail and Hermes, reducing average costs of trucks and increasing Amazon’s network.
o Analysed cost cutting strategies, discarding unnecessary freight arriving at the FC; implementing a new daily schedule for arrivals and departures for the Ship Dock, saving an annual amount of £0.3M due to the partnership with companies like Royal Mail and the new schedule.
• Process Guide
o Responsible for the loading of trailers, prioritising quality, and productivity.
o Analysed spreadsheets consisting of missed parcel data, identifying areas where parcels were lost or forgotten; implementing a robot in Amazon Chime (workplace chat software) which identifies miss scanned parcels, allowing associates to find missed parcels resulting in having 100% quality for every departure compared to the previous 80%.
Arcadia Group LTD: Teesside (UK) October 2018 – January 2021
• Sales Assistant
o Responsible for customer service and satisfaction.
o Engaged with customers daily; significantly enhancing my communication skills, allowing me to effectively convey product benefits and features to customers. As a result, I successfully upsold online products (in store) to approximately 30% of customers, contributing to an increase in online sales revenue by 20% during my time with the company.
• Replan Specialist
o Responsible for the shop floor and inventory management.
o Introduced new ‘alphabetical’ organisation system for the stock room, reducing inventory discrepancies by 15% within the first six months of employment. Additionally, by implementing efficient stock rotation strategies, I helped minimise product wastage and improved inventory turnover by 25% over the course of my employment.
o Assisted in replanning and maintaining shop floor aesthetics, resulting in an increase in the amount of customers Arcadia retained by 20% in the first three months (quantified by the repeated email receipts received every month).
Education:
Northumbria University, Newcastle September 2021 – July 2024
• Bachelor of Arts: Film and Tv Studies
Northumbria University, Newcastle September 2020 – July 2021
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• Bachelor of Arts: International Business Management
• Grade 3.5, Upper Honours (2:1)
Prior Pursglove and Stockton Sixth Form College September 2018 – July 2020
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• A-Level Business – Grade: A*
• A-Level Statistics – Grade B
• A-Level Chemistry – Grade C
Skills:
• Proficient with Microsoft Office: PowerPoint, Excel, Word.
• Experience using Final Cut Pro for photo and video editing
• Proficient in deep diving data and analytics.
• Seasoned communicator
• Methodical planner
• Proven Leader
• Team development strategies
• Media Marketing
• Native English speaker
Additionally:
INTERESTS
• Team management
• Filmmaking
• Marketing/Media Marketing
