Experience:
Bridge Analytics Ltd, Nairobi, Kenya.
Office Administrative Assistant.
(06/2023 - 05/2024)
Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
Organized and maintained filing systems, both paper and electronic.
Created expense reports, tracked invoices, and processed payments.
Assisted with scheduling meetings and appointments for the office staff.
Ordered supplies and maintained an inventory of office equipment.
Maintained confidentiality of sensitive data in accordance with company policies.
Performed administrative duties such as photocopying, faxing documents and mailing packages.
Tracked project performance data to generate reports and keep management informed of important trends.
Arranged domestic and international travel, hotel and transportation needs for staff.
Updated contact lists regularly with current employee information.
Omana/Tembo Tamu Distributors,
Nairobi, Kenya
ICT Technician and Warehousing Officer (01/2021 - 05/2023)
Installed and configured computer hardware, operating systems.
Performed regular maintenance checks on all IT equipment in the office.
Created user accounts and managed user profiles in Active Directory environment.
Managed inventory control of all IT assets in the organization.
Maintained a positive working relationship with fellow staff and management.
Driving the assigned company vehicle to different locations as assigned by directors.
Monitored warehouse operations to ensure accuracy and efficiency.
Coordinated with other departments to ensure smooth flow of materials.
Supervised loading and unloading of materials from incoming trucks.
Resolved customer inquiries regarding order status or delivery issues promptly.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
Monitored workers and reviewed completed work for proper performance.
Held staff meetings to share project information and address specific issues.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance.
Uber Kenya and AutoBass Car Hire Services,
Mombasa And Within Kenya, Kenya.
Digital Cab Driver and Chauffeur. (04/2017 - 11/2020)
Maintained records of trips, including pick-up and drop-off locations, fares paid, tips received, and any special requests or instructions from passengers.
Provided door-to-door service for customers in a courteous manner.
Followed established routes to ensure timely arrivals at destinations.
Monitored traffic conditions to determine the most efficient route.
Assisted passengers with luggage loading and unloading.
Checked the vehicle for safety issues and performed minor repairs.
Communicated professionally with customers regarding their transportation needs.
Adhered to all applicable traffic laws and regulations while driving.
Calculated fares based on mileage, time spent waiting in traffic, or other factors as necessary.
Ensured cleanliness of vehicle interior before each trip begins.
Collected payments from customers upon completion of trips; issued receipts when requested.
Conducted pre-trip inspections of vehicles and reported any necessary maintenance requirements.
Kept accurate records of daily activities using log books or computerized systems.
Followed safety rules to keep a clean driving record with no accidents or incidents.
Offer riders information about local attractions and restaurants.
Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
Build Africa Kenya,
Kwale, Kenya.
Project Driver. (04/2016 - 03/2017)
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Maintained accurate logs of vehicle inspections and repair status, daily mileage and other data.
Coordinated with team members and remained flexible in work scheduling to meet service needs.
Transported project staff members to specified destinations safely and on-time.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Inspected vehicles for cleanliness, and checked gas and oil levels prior to departure.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Build Africa Kenya,
Kwale, Kenya.
Research Enumerator. (06/2015 - 03/2016)
Conducted surveys and interviews to collect data from research participants.
Organized and managed a database of collected information.
Analyzed survey results for trends and patterns.
Compiled reports summarizing the findings of research projects.
Assisted with the preparation of presentations based on research findings.
Utilized software programs for data analysis purposes.
Collaborated with other members of the research team on various tasks.
Researched relevant topics related to assigned projects using online resources.
Provided assistance to non-English speakers in translating project materials, verifying comprehension.
Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Met with the supervisor daily to submit completed assignments and discuss progress.
Mombasa Port SACCO,
Mombasa, Kenya.
Internship Student. (09/2014 - 12/2014)
Prepared presentations and reports for senior management team members.
Organized data into spreadsheets and databases for easy access by other departments.
Managed user accounts, permissions, access rights and security protocols in accordance with company policy.
Provided training to end users on how to use new technologies efficiently.
Configured firewalls, routers and other networking equipment according to best practice standards.
Sat in on meetings, took detailed notes and brainstormed with team members on ways to solve problems.
Participated in research to support goals and objectives of the employer and assigned team.
Maintained accurate records and files pertaining to departmental areas of responsibility.
Performed troubleshooting of hardware, software, and network systems.
Assisted other technicians with complex installations when necessary.
Updated system software as needed to ensure proper operation of the system.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Education:
Jomo Kenyatta University of Agriculture And Technology, Mombasa Campus. (01/2013 to 07/2015) - Diploma in Business Information Technology (CREDIT).
Skills:
Operating systems.
Computer hardware repair.
Mobile Device Management.
Hardware Installation.
Storage Management.
User Training.
Remote Support.
Software configuration.
Helpdesk operations.
Application support.
Driving.
Route Planning.
Safety Protocols.
Customer Service.
Shipping and packaging.
Additionally:
Highly-motivated employee with desire to take on challenges effectively, unsupervised and quickly mastering new skills.
