Handymen - Working specialties
Experience:
TECHNICAL SUPPORT SPECIALIST
Education:
Bachelor of Science in Information Technology
Skills:
Proficient in Microsoft Office Suite and office
management software
Excellent organizational and multitasking abilities
Additionally:
Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting
tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem
resolution.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Walked individuals through basic troubleshooting tasks.
• Configured hardware and granted system permissions to new employees.
