Resume Office Work in Canada Calgary

TECHNICAL SUPPORT SPECIALIST

Bachelor of Science in Information Technology

Proficient in Microsoft Office Suite and office management software Excellent organizational and multitasking abilities

English

Assisted customers in identifying issues and explained solutions to restore service and functionality. • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Monitored systems in operation and quickly troubleshot errors. • Walked individuals through basic troubleshooting tasks. • Configured hardware and granted system permissions to new employees.