Resume Digitization agent in Kenya

Digitization Agent The Judiciary 11/2023 - Present Kenya · On-site The company deals with enforcing of Law in the country. In charge of converting the original documents and inputting them into an online form for easy access of the files. Achieved 99% of data entry tasks ensuring high quality of information management Efficiently processed over 100 records per day demonstrating exceptional productivity and focus Instituted rigorous error-checking procedures to minimize inaccuracies and manage data integrity. Entrusted with the management of sensitive and confidential data upholding strict privacy standards Project name Description Digitization e-filing of files Customer Service Representative Emmanuel Odhek 06/2024 - Present Nairobi,KE It is a small business single-handedly started by Emmanuel Odhek. Developed and implemented an innovative customer service feedback system to enhance service quality. I am in charge of receiving and accepting calls from our customers. Achieved a 30% increase in up sales by leveraging excellent rapport bulding skills Consistently recognized as a top tier customer service representative with a 98% satisfacton rate Project name Description customer service in charge of selling products and rendering customer service to my customers.

Diploma in human resource management, Human Resources Management/Personnel administration General Mount Kenya University - MKU 01/2023 - 12/2025 High School Diploma, High School/Secondary Diplomas and Certificates Ngara Girls Highschool

Time Management Confidence Flexibility Well grommed Problem solving Collaboration Strong Communication English proficient Stress tolerance Adaptability Friendly Diplomacy and tact Self control Sales Leadership Caring and understanding Cultural sensitive Teamwork Safety orientation Customer service CPR and First aid Physical stamina Swimming ability Data entry Management Acting Modeling Cooking

English

STRENGTHS Data Management Entrusted with managing sensitive and confidential data. Customer Service Achieved a 98% satisfaction rate through excellent rapport-building skills. Efficiency Processed over 100 records per day with high productivity. Problem Solving Developed innovative feedback system to improve service quality.