Experience:
FOODLANDS
RESTAURANT MANAGER Oman
(March 2024 - Present)
• Oversee daily restaurant operations, including opening and closing procedures. • Ensure all areas of the restaurant are clean, organized, and well-maintained.
• Ensure that all guests receive exceptional service, addressing any issues or complaints promptly and professionally.
• Recruit, train, and manage restaurant staff, including servers, cooks, and support personnel.
MUNCH N CRUNCH RESTAURANT & BAR
OPERATION MANAGER India
(2019 - 2024)
• Supervise daily restaurant operations, ensuring that all functions are executed efficiently and effectively.
• Monitor and manage inventory levels, including ordering supplies, tracking usage, and minimizing waste.
• Maintain high standards of food quality and presentation by conducting regular inspections and enforcing kitchen procedures.
• Recruit, train, and supervise restaurant staff, including servers, cooks, and support personnel.
ANANATARA HOTELS AND RESORTS
RESTAURANT MANAGER United Arab Emirates
(2014 - 2018)
• Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
• Preserved the reputation of the brand by making sure the interior restaurant presentation was immaculate.
• Designed, carried out, and disseminated business strategies to encourage profitable sales of food and drink.
• Cleaning equipment used with skill to meet deadlines.
ITC HOTEL
EXECUTIVE HEAD BUTLER& ASSISTANT ROOM SERVICE India
(2005 - 2014)
• Assist with a variety of requests, such as arranging transportation, making reservations, and fulfilling special requests.
• Offer dedicated services to VIPs and high-profile guests, ensuring their expectations are met and exceeded.
• Build and maintain positive relationships with guests, ensuring a memorable and enjoyable stay.
• Supervise and train butlers and other guest services staff to ensure high standards of service.
GRAND HYATT
FOOD & BEVERAGE ASSISTANT India
(2004 - 2005)
• Greeted patrons with warmth as soon as they arrived, cutting down on wait times to enhance dining experiences.
• Performed daily inventory replenishment, cash counting, and setup and pack down tasks.
• Maintained an environment that is safe for food by ensuring that food is stored properly to lower the chance of spoiling.
• Made use of excellent people skills to address concerns about menus, food allergies, and restaurant services.
• Gave visitors active listening and understanding when handling intricate food service grievances.
J.W. MARRIOTT HOTEL
INDUSTRIAL TRAINEE India
• Assist with daily operations in assigned departments, such as front office, housekeeping, food and beverage, or events.
• Perform tasks as directed by department supervisors to support smooth and efficient operations.
• Actively participate in training sessions and workshops to gain knowledge about hotel operations, policies, and industry standards.
• Assist in greeting and assisting guests, addressing their inquiries, and ensuring a positive guest experience.
Education:
Bachelor in Hotel and Tourism Management
Skills:
Customer communications and resolutions, Menu planning, Guest dispute resolution, Equipment Maintenance, Staff scheduling, Dining room preparation, Recipes and menu planning, Sales techniques, Food service background, Natural leader
