Resume Hotel Manager in India Hyderabad

Organo Eco-Habitats Pvt Ltd, India Facilities General Manager, Hyderabad Jun 2023 - Present Optimized operational efficiency and managed facility budgets, ensuring compliance with industry regulations. Implemented sustainable practices, including renewable energy integration and eco-friendly technologies, leading to a 10% increase in revenue/user growth and a 35% engagement increase. Supervised building maintenance, vendor management, and service contracts, ensuring quality and operational efficiency. Communicated safety precautions and ensured emergency preparedness while conducting regular facility inspections. Suchirindia's Honey Berg Resort, India Resort General Manager, Hyderabad Dec 2015 - May 2023 Led strategic planning, staff development, and operational efficiency initiatives across the resort, achieving $690k+ in potential annual revenue. Delivered exceptional guest experiences through effective account management and staff training, improving customer satisfaction and retention. Managed multiple departments, including marketing, finance, and operations, ensuring compliance with health and safety standards. Developed and implemented marketing strategies to boost visibility and profitability, maintaining partnerships with suppliers and event planners. Manipal Integrated Services, India Operations Manager Nov 2013 - Dec 2015 Spearheaded business growth initiatives, leading to the establishment of two additional business units. Managed HR, IT, and Finance services to streamline operations, improving staff performance and client service delivery. Conducted staff training programs and implemented performance evaluations to ensure high-quality standards across operations. Cartal International Pvt Ltd, Singapore Management Trainee Nov 2012 - Oct 2013 Implemented cost-efficient inventory management strategies, improving team productivity and reducing overhead costs. Gained hands-on experience in sales, marketing, and account management, contributing to long-term business goals. Fostered a positive work culture and oversaw staff training, inventory management, and adherence to operational standards. Best Western Amrutha Castle, India Front Office Supervisor, Hyderabad Apr 2011 - Jul 2012 Managed front office operations, handling guest queries and resolving issues, contributing to a 10% increase in upselling and a 30% rise in cross-selling. Supervised front office staff, optimized room inventory management, and ensured seamless coordination with other departments to maintain high operational standards. Best Western Amrutha Castle, India Housekeeping Supervisor, Hyderabad Sep 2010 - Mar 2011 Led housekeeping operations, ensuring cleanliness and guest satisfaction through regular inspections and staff supervision. Implemented staff training programs, leading to a significant increase in manpower efficiency and reduction in product disposal. Infostars Pvt Ltd, India Customer Support Executive, Hyderabad Nov 2009 - Jan 2010 Provided exceptional customer support, reducing support ticket volume by 5% through effective problem resolution and communication. Achieved daily, weekly, and monthly performance targets, ensuring high levels of customer satisfaction and retention.

Dimension International, Singapore, Post Graduate Diploma in Hospitality Management IIET, India, Diploma in Hotel Management

Operations Management Process Optimization, Facilities Management, Vendor Management, Resource Allocation, Maintenance Oversight Team Leadership & Development Staff Supervision, Recruitment & Hiring, Employee Training, Change Management, Talent Management Financial Management Budgeting, Cost Control, Financial Analysis, Profitability Strategies, Revenue Generation Customer Service & Experience Customer Support, Complaint Resolution, Customer Satisfaction, Service Quality Improvement Business Strategy & Compliance Strategic Planning, Health & Safety Standards, Regulatory Compliance, Risk Management Project Management Contract Negotiation, Vendor Relations, Emergency Preparedness, Staff Scheduling Technical Proficiency Microsoft Office, Google Workspace, Hospitality Management Software, CRM Systems

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Results-driven General Manager with over 15 years of experience in operations management, team leadership, and facilities management across diverse industries, including hospitality, real estate, and customer service. Proven ability to optimize operational efficiency, improve cost control measures, and drive business growth by developing strategic initiatives and streamlining processes. Expertise in managing large-scale facilities, ensuring regulatory compliance, and implementing sustainable practices to enhance both profitability and environmental responsibility. Adept at leading cross-functional teams, fostering a collaborative work culture, and ensuring high levels of customer satisfaction. Skilled in budgeting, financial planning, vendor management, and implementing safety standards, with a track record of achieving measurable improvements in revenue, customer engagement, and operational performance. Committed to leveraging my strong leadership and problem-solving skills to contribute to organizational success and long-term growth.