Experience:
YANSAB TRADING COMPANYAl
Ahmadi - August 1,2021 to Present
SALES COORDINATOR
o Helping the sales team to improve their productivity by contacting customers to
arrange appointments and ensuring all Sales Representatives have high-quality,
up-to-date support material.
o Handling urgent calls, emails, and messages when sales representatives are
unavailable, answering customer queries, informing them of delays, arranging
delivery dates, and scheduling marketing events.
o Handling orders by phone, email, or mail and checking the orders have the
correct prices, discounts, and product numbers.
o Inputting orders, ensuring they are processed according to customer
requirements, and ensuring all orders are accurate and delivered on time.
AL JAZEERA CAR RENTAL
Airport Terminal 1- December 2020-July 30 2021
Senior Operation Manager
o Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
o Communicate job expectations; planning, monitoring, appraising, and reviewing job
contributions
o Plan and review compensation actions; enforcing policies and procedures
o Contribute operations information and recommendations to strategic plans and
reviews; prepare and complete action plans; implement production, productivity,
quality, and customer-service standards; resolve problems; complete audits; identify
trends
o Forecast requirements; prepare an annual budget; schedule expenditures; analyze
variances; initiating corrective actions
o Develop operations systems by determining product handling and storage
requirements; develop, implement, enforce, and evaluate policies and procedures;
develop processes for receiving product, equipment utilization, inventory
management, and shipping
o Analyze and improve organizational process and workflow, employee and space
requirements, and equipment layout; implement changes
o Maintain safe and healthy work environment by establishing, following, and enforcing
standards and procedures; complying with legal regulations
o
TALABAT TRADING AND CONTRACTING COMPANY
Mangaf - April 14 2019 to Present
CAPTAIN PICKER
o Used handheld scanners to accurately key in package data to computer system,
inputting an average of huge packages per shift.
o Provide training to new staff on the correct use of software.
o Dispatch order to assigned drivers using their mobile application by checking the
order numbers.
o Checking for proper hygiene and personal tools (Delivery bags, uniform etc.)
o Communicate to Logistics department for every order.
o Call the customers regarding the update of their orders.
o
Al Mouserji Catering Company McDonald’s Restaurant
Sulaibikhat Area – April 2016 to April 2019
CREW TRAINER
o To ensure safe and sanitary food handling practices made sure all food
preparation areas were cleaned, sanitized and inspected.
o Motivated kitchen staff to achieve goals in high-volume establishment
o In collaboration of crew, provided employees with education about changes in
the menu and production of food items.
o Handled customer complaint referrals from the customer service department,
resolving complaints and issues to achieved customer loyalty.
IBM PHILIPPINES
Pasig City – 2015 to 2016
Customer Service Representative (Call Centre Agent-Inbound calls)
o Resolved and de-escalated customer complaint by solving issues quickly,
achieving a high level of customer satisfaction
o Answered inbound calls daily as efficiently directed callers to correct individuals
or department.
o Received a huge wave of customer calls such us; Customer assistance,
customer complaints by doing a suggestive selling.
Redwood Real Estate Company
Fairview Quezon City-2015
Sales Executive
o Aiming highest sales by the end of the month.
o Giving pliers to people and introduce the real state property.
o Achieving 100 percent of sale by the end of the month.
Education:
Bachelor of Science major in Accountancy
NATIONAL COLLEGE OF BUSINESS AND ARTS – Fairview Philippines
A.Y 2013-2014
High School Diploma
Santa Maria National High School – Santa Maria, Laguna Philippines
A.Y 2008-2009
I
Additionally:
Filipino
Willing to relocate anywhere
