Resume IT Support in India Chandigarh

16/12/2011 – 10/04/2012 Jalandhar, India TECHNICAL ENGINEER IACM • Teaching IT support and basics of computers to students. • Technical support of systems and various software installations. • Maintenance of computers. • Periodic Preventive Maintenance as per the PMP (Preventive Maintenance Plan). • Implement the policies for the use of the computer system. 16/04/2012 – 05/08/2013 Jalandhar, India CUSTOMER SUPPORT ENGINEER TARGUS TECHNOLOGIES PVT. LTD. • Handling DHCP Server based on Microsoft 2003 server in which different scopes are created according to different VLANS and take backup of all the scopes. • Maintain File Server and manage the quota and security rights of Domain Users. • Manage McAfee EPO Server for updating Antivirus Clients. • Handle Remote Management. • Configure, Troubleshoot and Backup of Microsoft Outlook mailbox based on Microsoft Exchange and POP3 Server. • OS Hardening of all the Desktops. • Implement the policies for the use of the computer system • Handling all the complaints according to the Escalation matrix. • Troubleshooting all the applications on company software. • Handling FSRM for quota. • Taking Network devices back up and repairing Projectors, UPS, and CPU & Woofer. Business or Sector Information and communication Address SCO 222-223, Sector 34-A Chandigarh, 160022, Jalandhar, India 08/09/2013 – 30/12/2013 Jalandhar, India DESKTOP SUPPORT ENGINEER IMSI INDIA PVT. LTD. • Assurance and achieving a committed SLA of 99.50% per month. • Meeting Client/Management performance standards to achieve project goals • Implementing management policies and directives • Working on an ITIL Framework, Team supervision and performance management. • OS Hardening of all the Servers(4), Desktops(70)and Thin Clients(700 systems) as Per Info Sec Policy and Guidelines to maintain the ISO 27001. • Managing DHCP Server, Configuring Scopes, Manage local, roaming, and mandatory user profiles • Managing Security rights, Group Policies, File and Folder Level Quota using Server 2003/2008. • Managing WSUS server for proactive Patch Management and installation of patches/updates on all desktops/laptops. • Level-1 Support on Telecom / Voice equipment, IPLC / DPLC links & PSTN circuits etc. • Managing Symantec Altiris Server used for performing Altiris Client • Management, and Asset Management. Altiris Client Management mainly for Remote management, Imaging/Ghosting of HP Thin Clients, and transfer of data to multiple systems. • Managing/Monitoring Centralized McAfee EPO Server for updating Clients. • Follow up with Vendor for resolution, RCA, and Troubleshooting all the applications used for the Airtel Process. • Analysis of Daily IT Incidents, Faster follow-up with different stakeholders till resolution. • Follow-up and Coordinate with vendors for maintenance & installation of • Hardware and software, Measure the severity parameters of SLA and perform complaint escalations respectively. • Periodic Preventive Maintenance as per the PMP (Preventive Maintenance Plan). • Managing/Performing Backup and Disaster Recovery Services. • Managing EPBX machine as per site requirement. 02/12/2013 – 09/01/2015 Jalandhar, India ONSITE ENGINEER ONWARD ESERVICES LTD. • -Assurance and achieving a committed SLA of 99.50% per month. • Meeting Client/Management performance standards to achieve project goals • Implementing management policies and directives • Working on an ITIL Framework, Team supervision and performance management. • OS Hardening of all the Servers(4), Desktops(70)and Thin Clients(700 systems) as Per Info Sec Policy and Guidelines to maintain the ISO 27001. • Managing DHCP Server, Configuring Scopes, Manage local, roaming, and mandatory user profiles • Managing Security rights, Group Policies, File and Folder Level Quota using Server 2003/2008. • Managing WSUS server for proactive Patch Management and installation of patches/updates on all desktops/laptops. • Level-1 Support on Telecom / Voice equipment, IPLC / DPLC links & PSTN circuits etc. • Managing Symantec Altiris Server used for performing Altiris Client • Management, and Asset Management. Altiris Client Management mainly for Remote management, Imaging/Ghosting of HP Thin Clients, and transfer of data to multiple systems. • Managing/Monitoring Centralized McAfee EPO Server for updating Clients. • Follow up with Vendor for resolution, RCA, and Troubleshooting all the applications used for the Airtel Process. • Analysis of Daily IT Incidents, Faster follow-up with different stakeholders till resolution. • Follow-up and Coordinate with vendors for maintenance & installation of • Hardware and software, Measure the severity parameters of SLA and perform complaint escalations respectively. • Periodic Preventive Maintenance as per the PMP (Preventive Maintenance Plan). • Managing/Performing Backup and Disaster Recovery Services. • Managing EPBX machine as per site requirement. 20/05/2015 – 25/08/2015 Palampur, India DESKTOP SUPPORT ENGINEER ONWARD ESERVICES LTD. • Assurance and achieving a committed SLA of 99.50% per month. • Meeting Client/Management performance standards to achieve project goals • Implementing management policies and directives • Working on an ITIL Framework, Team supervision and performance management. • OS Hardening of all the Servers(4), Desktops(70)and Thin Clients(700 systems) as Per Info Sec Policy and Guidelines to maintain the ISO 27001. • Managing DHCP Server, Configuring Scopes, Manage local, roaming, and mandatory user profiles • Managing Security rights, Group Policies, File and Folder Level Quota using Server 2003/2008. • Managing WSUS server for proactive Patch Management and installation of patches/updates on all desktops/laptops. • Level-1 Support on Telecom / Voice equipment, IPLC / DPLC links & PSTN circuits etc. • Managing Symantec Altiris Server used for performing Altiris Client • Management, and Asset Management. Altiris Client Management mainly for Remote management, Imaging/Ghosting of HP Thin Clients, and transfer of data to multiple systems. • Managing/Monitoring Centralized McAfee EPO Server for updating Clients. • Follow up with Vendor for resolution, RCA, and Troubleshooting all the applications used for the Airtel Process. • Analysis of Daily IT Incidents, Faster follow-up with different stakeholders till resolution. • Follow-up and Coordinate with vendors for maintenance & installation of • Hardware and software, Measure the severity parameters of SLA and perform complaint escalations respectively. • Periodic Preventive Maintenance as per the PMP (Preventive Maintenance Plan). • Managing/Performing Backup and Disaster Recovery Services. • Managing EPBX machine as per site requirement. 25/08/2015 – 30/04/2017 Jalandhar, India EDGE COORDINATOR SCHOOL SERVICING 2COMS CONSULTING PVT. LTD. To ensure timely school visits as per the travel plan shared by the Academic Manager. Conduct refresher training for the school teachers on technical issues and product usage. Provide timely reports of all schools to the ADM/TDM. Continuously motivate the nominated teacher of the school. Build a good rapport with Key Persons, the Principal and Teachers of the school. Coordinate with the school and manager on School Invoicing. Perform any other activity based on Tata Class Edge’s Exigency. Resolve and solve basic technical L1 queries. Log calls on the help desk for issues related to hardware & software and follow up till closure. 01/07/2017 – 30/09/2019 Nalagarh, India HARDWARE IN CHARGE DOON VALLEY PUBLIC SCHOOL • Handling DHCP Server based on Microsoft 2003 server in which different scopes are created according to different VLANS and taking backup of all the scopes. • Maintain File Server and manage the quota and security rights of Domain Users. • Manage McAfee EPO Server for updating Antivirus Clients. • Handle Remote Management. • Configure, troubleshoot and backup Microsoft Outlook mailbox based on Microsoft Exchange and POP3 Server. • OS Hardening of all the Desktops. • Implement the policies for the use of the computer system. • Handling all the complaints according to the Escalation matrix. • Troubleshooting all the applications on company software. • Handling FSRM for quota. • Taking Network device backup and repairing Projectors, UPS, and CPU & Woofer. 04/09/2019 – 31/03/2021 SERVICE ENGINEER - RADIOLOGY CHESA DENTAL CARE SERVICES 09/2019 - 03/2021 LUDHIANA, Install and provide training on Radiology machines. Provide remote support to doctors for technical issues. Give a demo of the machine's functions. Managing/Performing Backup and Disaster Recovery Services. Resolve and solve basic technical L1 queries. Handling all the complaints according to the Escalation matrix. Follow-up and Coordinate with vendors for maintenance & installation of Hardware and software. 05/04/2021 – 31/03/2024 Palampur, India DATA OPERATOR TECHNICAL SUPPORT MS. SAINATH SALES & SERVICES (CSKHPKV, PALAMPUR) • Maintain Academic & Official Records in the Dean’s office. • Provide support to Teachers & Official Staff for technical issues. • Maintain Data on the National Bamboo Mission. • Managing/Performing Field operations to ensure the sowing of seeds and supervise labour Services. • Resolve and solve basic technical L1 queries. • Follow-up and coordinate with Govt. Agencies for Sale of several species of Bamboo saplings. • Maintain data on production & sale services related to the vermicomposting unit. 05/04/2024 – CURRENT Palampur, India TECHNICAL SUPPORT ENGINEER MS. RUDRAKSH INFOCOM Assurance and achieving a committed SLA of 99.50% per month. Meeting Client/Management performance standards to achieve project goals. Implementing management policies and directives. Working on an ITIL Framework. Team supervision and performance management. OS Hardening of all the Servers, Desktops and Thin clients. Responsible for managing the Symantec Altiris Server, which is used for Altiris Client Management and Asset Management. Analysis of Daily IT Incidents, faster follow-up with different stakeholders till resolution. Follow up and Coordinate with vendors for maintenance & installation of Hardware and software, measure severity parameters of SLA and perform complaint escalations respectively. Periodic Preventive Maintenance as per the PMP (Preventive Maintenance Plan). Managing/Performing Backup and Disaster Recovery Services. Managing the EPBX machine according to the site's requirements. Installation of Software, Windows deploying Systems and Peripherals,

03/04/2007 – 30/10/2008 Palampur, India SENIOR SECONDARY NIOS New Delhi Website https://www.nios.ac.in/ Level in EQF EQF level 3 10/04/2009 – 30/12/2013 Jalandhar, India BACHELOR IN SCIENCE (INFORMATION TECHNOLOGY) KUVEMPU Website http://www.kuvempu.ac.in Level in EQF EQF level 6 05/03/2009 – 25/07/2012 Jalandhar, India GNIIT SOFTWARE ENGINEERING NIIT Website https://www.niit.com/india/ Level in EQF EQF level 6 01/11/2010 – 07/04/2011 Jalandhar, India CERTIFICATE IN GRAPHICS ANIMATION & WEB Xplora Design Skool

Motivated Reliability Decision-making Google Drive Good listener and communicator Skype Outlook Network services and protocols (DHCP, DNS, HTTP, TCP, UDP, IMAP3) Hands-on experience on CCTV cameras (Both installation and configuration) CCTV Maintenance Virtual Desktop Infrastructure (VDI) VDI Clients Installing and operation of Microsoft XP, Windows 7,8 & 10 MS-Office Windows Server NT to 2010 R2 Excellent knowledge of Microsoft Office (Word, Power Point, Internet, Windows) TCP/IP Application Protocols and Services , Installation and troubleshoot basic operating system Network Troubleshooting, Computer Hardware and Software Installation Domain Controller, Active Directory, Antivirus Server, Exchange Server, Office 365 IT Infrastructure Projects Remote administration (RDP, Team Weaver, AnyDesk) Operating systems: MS-DOS, UNIX, LINUX unix shell Infrastructure(TCP/IP, VLAN, etc.) Virtualization (VMWare VirtualBox) - Basic

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