Experience:
Served as the primary point of contact for Volvo owners from vehicle drop-off to pick-up, ensuring a seamless customer experience.
Conducted detailed customer interviews to understand vehicle concerns and service expectations.
Provided clear and concise explanations of required maintenance, repairs, and associated costs.
Built and maintained long-term relationships with customers by fostering trust and rapport.
Diagnosed and repaired complex automotive issues, including electrical systems, engine components, and hybrid technologies (HEV, BEV,
PHEV) for various Volvo models.
Performed routine maintenance and complex repairs using advanced diagnostic equipment and specialized Volvo tools.
Ensured adherence to Volvo's stringent service protocols and quality standards for all repairs and maintenance.
Stayed current with the latest Volvo technical bulletins, training programs, and service updates.
Maintained a clean, organized work environment and adhered to safety standards.
Managed time effectively to maximize service efficiency and meet deadlines.
Developed and documented detailed repair orders based on customer input and diagnostic findings.
Communicated repair progress to customers in a timely and proactive manner.
Explained cost estimates and invoices thoroughly to customers.
Managed parts ordering and inventory for vehicles under my care.
Handled customer inquiries and concerns professionally, ensuring satisfaction and effective conflict resolution.
Translated technical information into clear language for customers, enhancing their understanding.
Utilized problem-solving skills to address multiple service priorities simultaneously, ensuring quality outcomes.
Achievements:
Diagnosed and repaired an average of 300 vehicles per month, including complex hybrid models, with repairs spanning from 1-2 hours for
minor repairs to 28-36 hours for major repairs.
Successfully performed pre-delivery inspections on all new and serviced vehicles, ensuring adherence to Volvo’s strict quality and safety
standards.
Maintained detailed and transparent records for over 180 vehicles serviced monthly, enhancing operational efficiency.
Completely avoided 100% customer escalations by addressing customer concerns directly and managing expectations, ensuring
satisfaction.
Achieved recognition as the 'Volvo Skill Competition Champion' for outstanding technical proficiency in a competitive setting.
Managed customer relationships effectively, handling both technical services and service advisory roles, ensuring a holistic approach to
customer care.
Education:
Diploma in Automobile Engineering
Skills:
Hybrid Vehicle Technology
Electrical Systems Diagnosis
Engine Repair
Vehicle Diagnostics
Automotive Maintenance
Pre-Delivery Inspection
Technical Training
Problem Diagnosis
Quality Standards Adherence
Customer-Oriented Service
Core Competencies: Automotive Expertise, Technical Training & Instruction, Problem Diagnosis & Resolution, Quality Assurance & Process
Improvement
Soft Skills: Communication, Teamwork, Problem Solving, Adaptability, Attention to Detail, Leadership, Customer Focus, Active Listening, Time
Management, Creative Thinking
Additionally:
EV Vehicle Certified Technician
