Resume Restaurant manager at McDonald’s KSA in Saudi Arabia Riyadh

04-2021  present McDonald’s (RICC) KSA Store Manager • Oversaw daily restaurant operations, including staff scheduling, inventory management, and cash handling, ensuring smooth and efficient workflows. • Directed a team of 25+ employees, ensuring consistent adherence to McDonald’s quality and service standards. • Implemented operational strategies that increased overall efficiency and reduced operating costs. • Developed and conducted training programs for staff to enhance customer service and operational knowledge. • Conducted performance evaluations and provided constructive feedback to improve employee performance. • Ensured compliance with health, safety, and food handling regulations across all shifts. • Managed customer relations by addressing complaints and inquiries, achieving a 20% improvement in customer satisfaction ratings. • Analyzed sales and expense data, using insights to optimize inventory levels and control costs. • Coordinated with suppliers to ensure timely delivery of high-quality products. • Reduced waste by 15% through effective inventory management and loss prevention strategies. • Boosted customer satisfaction by implementing a feedback system and introducing service improvements based on insights. • Successfully achieved sales targets for three consecutive quarters, driving branch profitability. • Introduced a customer service training program, resulting in a 25% increase in positive customer feedback. CV-GULF.COM 02-2021  present McDonald’s (RICC) KSA First assistant manager 02-2020  01-2021 McDonald’s (RICC) KSA Second assistant manager •Oversee daily store operations, including cash management, inventory control, and compliance with health and safety regulations. •Supervise and mentor a large team of employees, ensuring high performance and adherence to company standards. •Train new hires in product knowledge, customer service protocols, and operational procedures. •Manage inventory levels, coordinate with suppliers, and ensure timely stock replenishment. •Address and resolve customer complaints, enhancing overall satisfaction and loyalty. •Implemented an inventory management system that reduced waste by 15%. •Developed a customer service training program that improved customer satisfaction scores by 20% • Enhanced customer satisfaction by implementing a new customer service training program, leading to a 20% improvement in feedback scores. • Ensured compliance with health, safety, and hygiene regulations, maintaining a safe environment for staff and customers. • Analyzed sales reports to identify growth opportunities and operational efficiencies. • Coordinated with suppliers for timely delivery of products, maintaining uninterrupted operations. •Supervise and mentor a large team of employees, ensuring high performance and adherence to company standards. •Train new hires in product knowledge, customer service protocols, and operational procedures. •Manage inventory levels, coordinate with suppliers, and ensure timely stock replenishment. •Address and resolve customer complaints, enhancing overall satisfaction and loyalty. •Cultivated a customer-focused environment, leading initiatives to improve customer experience and loyalty. •Handled and resolved customer complaints, achieving a 31% reduction in complaints. •Promoted McDonald’s app, leading to a 67% increase in app sales and improved customer retention. •Developed and implemented training programs for new hires, improving service quality and customer satisfaction. •Introduced a feedback system to gather customer insights, resulting in tailored service improvements. CV-GULF.COM 11-2019  02-2020 McDonald’s (RICC) KSA •Managed large volumes of customer interactions, generating sales leads, and ensuring satisfaction. •Supervise and mentor a large team of employees, ensuring high performance and adherence to company standards. •Oversee daily store operations, including cash management, inventory control, and compliance with health and safety regulations. •Identified and addressed customer needs, reducing complaints by 30%. •Facilitated customer service training sessions for new employees. •organized events and promotions to enhance the guest experience and boost sales. 02-2018  08-2019 Sorror media Content Creator •Developed and managed content for social media platforms, increasing brand awareness. •Created monthly social media calendars, achieving a 20% increase in engagement. •Designed and executed email marketing campaigns, resulting in a 12% increase in followers.

Bachelor Degree, Arts department mass communication

 Customer Service: Expertise in delivering exceptional customer experiences and resolving complaints.  Leadership: Proven ability to lead and motivate teams to achieve targets.  Performance Management: Skilled in monitoring and enhancing employee performance.  Training and Development: Experienced in training staff on best practices and procedures.  Inventory Management: Proficient in managing inventory levels and supplier coordination.  Time Management: Effective in prioritizing tasks and managing time.  Compliance: Knowledgeable in maintaining health and safety standards.  Collaboration: Strong team player with excellent collaboration skills.  Problem-Solving: Adept at identifying issues and implementing solutions.  Sales: Proficient in driving sales through upselling techniques.  Data Analysis: Skilled in analyzing sales data for decision-making.  POS Systems: Experienced with Point of Sale systems and software.  Communication: Excellent verbal and written communication skills.  Conflict Resolution: Capable of handling conflicts effectively.  Adaptability: Flexible and able to adapt to changing environments.  Cross-Cultural Communication: Effective in managing teams in diverse settings.

-

Advance shift leadership from Hamburger university Shift leadership transitions from Hamburger university Creating feel good moments from Ritz Carlton Guest experience leader from McDonald’s Foundation of digital marketing and E _ commerce from Google Attract and engage customers with digital marketing from Google Interact with customer online form Google Email marketing from Google Press editing from Elgomhreia newspapers Press directing from Elgomhreia newspapers Press translation from Elgomhreia newspapers Egyptian youth qualifications development: in Arab org Public Relations Coordinator: in Arab org