Strategic Delivery & Operations Leader | Project & Program Management | SaaS | FinTech | MarTech | Risk & Fraud Solutions | ITIL®
IT sphere
Experience:
• Strategic Delivery & Operations Leader with 17+ years of experience in SaaS, FinTech, and BFSI, specializing in multi-project portfolio management, global delivery governance, and client success across US(NAM), APAC, META and India markets.
• Experienced in executive communication, including presenting project progress, risks, and mitigation plans to CXOs and client leadership for informed decision-making.
• Proven track record of driving client success, operational excellence, and cross-functional team leadership across global markets.
• Expert in Agile delivery, with hands-on experience in scaling operations and managing complex technology rollouts.
• Strong decision-maker with expertise in project governance, P&L ownership, and customer experience enhancement through data-driven strategies.
• Known for problem-solving with a strategic mindset—capable of conceptualizing, developing, and implementing high-impact solutions.
• Specialized in customer success and scalable tech implementations across industries including finance, e-commerce, and gaming.
• Successfully led initiatives that resulted in improved revenue by means of product adoption and operations.
Skills:
• Delivery Management & Project Governance
• Stakeholder & Escalation Management
• Transformation Programs & App Modernization
• Client Success, Account Growth, Pre-Sales & Proposals
• SaaS Implementation & Integration Projects
• Agile/Scrum Practices
• Financials, P&L, Invoice/PO Process
• Team Leadership across Time Zones
• ITIL® Framework, BCP & Compliance
• Process Improvement
• CSAT
• SLA & Incident Management
• Methodologies: Agile, Waterfall
• Tools: JIRA, Confluence, Slack, ServiceNow, Salesforce, MS Suite, Zendesk, Asana, Churn Zero, G Suite, Mesh, ChatGPT
Language skills:
English
Hindi
Additionally:
• Certified Great People Manager™, recognized by the Great Manager Institute®
• ITIL® Foundation
• Agile Scrum Master and PMP Learning Certificate from Simplilearn
• CI/CD for beginners from Simplilearn
