Resume Business & IT Professional | Customer Service, Hospitality, and Marketing Roles in Kenya Mombasa

I have diverse professional experience across marketing, IT support, sustainability, and operations. I’ve worked as a Marketing Specialist at Exotic Digital Access, where I installed and configured client systems, trained new users, and ensured customer satisfaction. As an Apprentice in Waste Management & Sustainability at COBWAMM, I gained practical skills in circular economy projects, resource recovery, and eco-friendly design. Previously, I supported IT operations at CheckTech and Kenya Ports Authority, handling hardware/software installation, troubleshooting, and user support. I also served as an Operations Officer at B’Smart System Solutions, where I monitored tracking systems, managed fieldwork logistics, and compiled detailed operational reports. Additionally, I’ve contributed to logistics and administrative tasks in various companies, developing strong customer service, coordination, and reporting abilities.

Bachelor of Business and Information Technology (BBIT) – Jomo Kenyatta University of Agriculture & Technology – Ongoing French DELF A1 Certificate – Alliance Française (2017) Kenya Certificate of Secondary Education (KCSE) – Alliance Girls High School (2016) Kenya Certificate of Primary Education (KCPE) – Ganjoni Primary School (2012)

Customer Service & Administration Client onboarding, training, and satisfaction follow-ups Data entry, documentation, scheduling, and reporting Technical & IT Hardware/software installation, network troubleshooting, VoIP & printer setup Data analysis (Python, SQL, Excel, Power BI, Tableau) Marketing & Business Digital marketing, SEO, Google Analytics, and branding Market research, business development, and professional pitching Sustainability & Circular Economy Waste management, resource recovery, and eco-friendly design Circular economy strategies and sustainability project support Leadership & Soft Skills Team coordination, mentorship, and community advocacy Problem-solving, adaptability, attention to detail, and effective communication

English

Member & Public Relations Lead at Mombasa Climate & Therapy Space (MCT) – leading communications, content creation, and brand strategy. Former Member, Human Rights Department at W.R.A.P. C.B.O. – organized community outreach, mentorship, and advocacy initiatives. Trainings & Certifications: Girl Boss Professional Program – Entrepreneurship, financial literacy & pitching skills. DataCamp Donates Scholarship – Data analysis & visualization. Self-Discovery Journey Mentorship (YAG) – Career development & goal mapping. Philanthropy: Regularly donates clothing, food, and sanitary pads to underserved communities. Languages: Fluent in English & Kiswahili; Basic proficiency in French.