Experience:
A Customer Experience & Client Relations Professional with over four years of proven success in aviation, FMCG, and corporate services. Currently with Qatar Airways, I specialize in handling VIP and high-value clients, ensuring seamless travel experiences and coordinating with immigration, customs, and international agencies.
My career has allowed me to build expertise in:
Customer Relationship Management (CRM) and stakeholder engagement.
Problem-solving and conflict resolution in high-pressure environments.
Operations & process improvement across global service standards.
Cross-cultural communication and client satisfaction.
I hold a Diploma in Airline Passenger Services from Pride Centre (Kenya Airways) with a focus on Aviation Management and Operations, and additional certifications in International Marketing, Supply Chain, and Communication Skills.
Passionate about delivering world-class service and operational excellence.
Education:
Airline passenger services
Skills:
Problem solving,customer loyalty, interpersonal skills, communication
