Resume Student advisor in India Hyderabad

Customer-focused professional with 7+ years of experience across customer service, operations, sales support, and administrative roles. Proven ability to manage customer interactions via email, chat, and phone while navigating CRM tools and maintaining high data accuracy. Experienced in handling high-volume workloads, coordinating with cross-functional teams, and adapting quickly in fast-paced environments. Strong communicator with a consistent focus on resolving issues and improving the customer experience.

Persuing degree

• B2B Sales Support • Data Accuracy & Documentation • (CRM TOOLS)Salesforce and Accelerate Support • Crypto Domain Support • Tele calling • Generating Leads • Troubleshooting proficiency • Time Management & Shift Flexibility • Email, Chat and Phone Skills • Computer & System Navigation • Time Management • Creative Problem Solving

English

• Worked on entering data for both Undergraduate and Postgraduate Application • Assisted the local and international agents explaining the issues in Salesforce and Accelerate • Process the applications and response to inquiries within the required turnaround time • Provided a customer focused quality evaluation and advisory service to prospective and current students, agents and the public, generally on all aspects of the University's admission requirements, policies, procedures and entry pathways • Be accountable for data integrity of student records in the Salesforce, University Website and any other systems. • Maintaining up to date knowledge with changes in relation to international qualifications, education systems and institutions credentials • Data Integrity checks to ensure data entered matches documents provided • Forwarding updates from Portal, letter of offer, letter of acceptance and any other admission documents to relevant EduCo recruitment/conversion staff with the aim of rapidly converting students. • Updates enrolment status of students in Accelerate, from application to commencement • Generated customized reports as per requirements of relevant manager.