Resume Online Consultant in Norway Svalbard

Secretary to the Head Logistics Officer and Camp Commandant, Singapore Armed Forces, Pasir Laba Camp, • Collaborate with internal and external departments and stakeholders in Pasir Laba Camp to maintain logistical deliveries, provide primary business, technical and product and service advice such as Camp Maintenance, Safety, and Logistics matters to stakeholders. • Maintain close communication with customers, internal and external departments and stakeholders at a fast-paced daily in a team-oriented environment. • Analyze customers’ needs, resolve customers’ feedback and complaints in a timely and professional manner, advising additional services and products at an ad hoc and pro-active basis. Customer-centered and action-oriented to resolve and troubleshoot customer’s challenges and needs. • Collaborate with internal department heads with great attention to details and strong organization skills to improve operations, safety and customer satisfaction to achieve departmental growth. • Organize and provide training for incoming personnel for logistics, financial and safety operations by delivering presentations during meetings, expanding and improving departmental documentation, and offer on-the-job training. • Assist in financial budgeting, financial audit and obtain/generate price quotes for services requested by customers and internal stakeholders. • Recording secretary to tabulate meeting minutes. Finance Officer • Collaborate with internal team to maintain logistical deliveries, provide primary business, technical and product and service advice to customers. • Maintain close communication with customers, internal team at a fast-paced daily in a team-oriented environment. • Analyze customers’ needs, resolve customers’ feedback and complaints in a timely and professional manner, advising additional services and products at an ad hoc and pro-active basis. Customer-centered and action-oriented to resolve and troubleshoot customer’s challenges and needs. • Assist in financial budgeting, financial audit and obtain/generate price quotes for services requested by customers and internal stakeholders. • Recording secretary to tabulate meeting minutes. Finance Officer • Collaborate with internal team and external stakeholders to maintain and provide primary business, technical and product and service advice such as orchestra repertoire, concert hall venue booking and financial budgetary negotiation. • Maintain close communication with customers, internal and external departments and stakeholders at a fast-paced daily in a team-oriented environment. • Analyze external stakeholder’s needs, resolve external stakeholder’s feedback and complaints in a timely and professional manner, advising additional services and products at an ad hoc and pro-active basis. Customer-centered and action-oriented to resolve and troubleshoot customer’s challenges and needs. • Collaborate with internal team with great attention to details and strong organization skills to improve operations, safety and customer satisfaction to achieve sustainable growth. • Assist in financial budgeting, financial audit and obtain/generate price quotes for services requested by customers and external stakeholders. • Recording secretary to tabulate meeting minutes. Postdoctoral Research Associate: Logistics and materials procurement at a weekly and ad hoc basis, logistics inventory at a weekly and ad hoc basis. • Manuscript internal and external peer review, manuscript preparation and proofreading.

National University of Singapore, Singapore [Aug 2019 – Sep 2023] • Doctor of Philosophy (PhD) in Chemical and Biomolecular Engineering (Cumulative Average Points: 5.00/5.00) Supervisor: Associate Professor Dr. Kang Zhou Thesis title: “Engineering xylitol and glycine utilization in Escherichia coli” National University of Singapore, Singapore [Aug 2015 – Aug 2019] • Bachelor of Engineering (BEng) in Chemical and Biomolecular Engineering, Minor in Life Sciences (Cumulative Average Points: 4.31/5.00)

Customer Service & Communication Customer support and relationship management Email, chat, and online communication Complaint resolution and conflict management Stakeholder engagement Professional written and verbal communication Training and onboarding support Administrative & Organizational Documentation and record management Scheduling and coordination Data entry and database maintenance Microsoft Word, Excel, PowerPoint, Outlook Time management and multitasking Attention to detail Personal Strengths Self-motivated and proactive Strong independent work ethic Team-oriented and collaborative Adaptable and reliable Problem-solving and critical thinking Cross-cultural communication

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ISO 9001:2008 and OHSAS 18001:2007 certified.