Resume Sales Team Leader | Retail Operations Manager | Customer Service Specialist in UAE Dubai

WORK EXPERIENCE Sales Team Leader MAF Carrefour Hypermarket LLC, UAE March 2017 – March 2026 Led daily retail and logistics operations, ensuring product availability and efficient stock management. Coordinated with Head Office, suppliers, and warehouse teams to maintain smooth supply chain operations. Managed inventory levels, stock replenishment, and demand planning to minimize stock shortages and overstock situations. Monitored key performance indicators (KPIs) related to sales, inventory accuracy, and operational efficiency. Supervised and coached team members, ensuring productivity, compliance, and customer satisfaction. Coordinated deliveries, receiving processes, and stock transfers between departments and locations. Resolved operational issues and implemented process improvements to optimize workflow and reduce costs. Maintained strong relationships with suppliers and internal stakeholders to ensure timely product availability. Sales Supervisor MAF Carrefour Hypermarket LLC, UAE January 2013 – February 2017 Supervised sales and inventory operations across assigned departments. Managed stock levels, inventory audits, and replenishment activities. Coordinated with suppliers regarding deliveries, stock discrepancies, and product availability. Assisted in forecasting inventory requirements based on sales trends and seasonal demand. Trained and supported team members to achieve operational and customer service goals. Ensured compliance with company policies, safety standards, and operational procedures. Sales Associate MAF Carrefour Hypermarket LLC, UAE February 2010 – December 2012 Assisted customers and maintained high standards of customer service. Supported inventory management, stock receiving, merchandising, and replenishment activities. Coordinated with warehouse and receiving teams to ensure accurate stock handling. Assisted in stock counts, inventory checks, and maintaining product availability. Contributed to achieving sales targets and operational objectives.

High School Graduate

PROFESSIONAL SKILLS • Logistics & Supply Chain Management • Inventory Control & Stock Management • Warehouse Operations Coordination • Supplier & Vendor Relationship Management • Demand Planning & Forecasting • Procurement & Purchasing Support • Distribution & Delivery Coordination • Team Leadership & Staff Development • Operations Management • KPI Monitoring & Performance Analysis • Process Improvement & Cost Optimization • Problem Solving & Decision Making • Data Analysis & Reporting • Customer Service Excellence • Cross-Functional Coordination • Time Management & Prioritization • Microsoft Office (Excel, Word, PowerPoint, Outlook) • Retail Operations Management • Communication & Negotiation Skills • Health, Safety & Compliance Awareness

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Experienced retail and operations professional with over 16 years of expertise in logistics coordination, inventory management, supplier relations, warehouse operations, and team leadership. Proven ability to optimize stock levels, coordinate supply chain activities, manage vendor relationships, and ensure efficient product flow from suppliers to customers. Strong background in KPI monitoring, process improvement, cost control, demand forecasting, and cross-functional coordination with head office and business partners. Skilled in problem-solving, operational planning, customer service excellence, and leading high-performing teams to achieve organizational goals