Resume Managment, office based or customer facing role in England London

Restaurant Manager Pizza Express - Plymouth July 2017 to Present As the restaurant manager I am responsible for the overall day to day running, admin and supporting of it’s 20 members of staff. I am currently the longest standing manager at this site, when I started the business was running at a loss, morale was low as well as customer service feedback. Through hard work, dedication I am proud to have taken us from bottom in the area to the top for customer service within 8 months. The business is now profitable with a happy work environment for my staff. I strongly believe as a manager it is vital to lead by example and respect your team, they will then reciprocate this in full. • Key holder and DPS • Quality Standards (Health & Safety) • Cash Handling and financial administration • Preparing for external audits (Stock, Finance and H&S) • Recruitment • Meeting and supporting with my staff and • Area Management • Leading staff training • Leading external training sessions in other restaurants • Building maintenance • Human Resources including; appraisals, disciplinary’s and supportive care. • Stock control and ordering • Budgeting and forecasting • Rota and scheduling • Complex booking and table plans • Customer Service • Promoting customer feedback • Target management in all business areas • Menu launches • Legality and Licences • Nutrition & Allergen updates General Manager Lost Gardens of Helligan - St. Austell January 2017 to July 2017 I was head hunted by Tim Smit (Co-Founder of the Eden Project) for a 6 month contract to manage the business launch of a brand new restaurant “Lovedays” located in Charlestown. The last month of my contract required me to finish final details and decorations of the building and to oversee the staff and support the new recruits to ensure they were trained to a high standard before end of my term. I am proud of what I had achieved there from the start, creating this new business which is still thriving today. • Recruitment (including writing job specifications) • Leading interviews • Managing the interior decoration and furnishing • Menu creation (working closely with Chefs from Jamie Oliver’s 15) • Researching and selecting suppliers • Overseeing the building layout (Floor plan, Bar, Cellar, Exits, Kitchen equipment layout) • Branding & Marketing creation (Social Media, Press Events and Radio Interviews) • Business planning and projection • Checking fire and Health & Safety regulations • Equipment research and stocking • Sourced Providers (Waste Collection, Utilities) Holding General Manager St Austell Brewery - St. Austell July 2013 to December 2016 As the Holding Manager, my day-to-day responsibilities were mostly comparable to my future roles listed above. In addition to these responsibilities this position required more job specific tasks due to the short shelf life and ever-changing nature of running a pub. My position also required that I lived in at any site I was posted, I took this opportunity with both hands working at 4 sites during my tenure, being the DPS holder at each. • Stock rotation of cask ales and sell by dates • Maintenance of cellar including storage quality testing. • Correct spiking and preparing of keg and cask ales • Line cleaning • Monitoring and control of wet stock waste • CO2 Gas monitoring, ordering and maintenance • Ordering of wet stock. • Achieving targets for labour and waste control. • Working with external room booking agencies (including tariff management) • Booking forms and GDPR/ data protection Assistant Manager Darlington Inn - Camelford March 2011 to July 2013 Maitre D Millhouse Restaurant and bar - Cornwall November 2008 to January 2011

Ba(Hons) Business Enterprise 2.1 in Business Plymouth University - Plymouth 2010 to 2013 In house training in Beer and cellar management St Austell Brewery - Cornwall July 2013 to December 2016 Certificate of Higher Education in Cake Decoration Level 2 St Austell College - Cornwall September 2012 to May 2013 A-Level or equivalent in Graphic Illustration, Health and social care, Sociology Truro College - Truro June 2008 to May 2010

Management 10 years experience hospitality 12 years experience extremely hard working

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dream is to work abroad