Experience:
PROFESSIONAL EXPERIENCE:
Training at Surya Palace, Baroda
(11th May, 2003 to 30th May, 2003)
• Industrial Training at “Bogmallo Beach Resort”, Goa from (07th May,2005-20th October, 2005)
• “TAJ BLUE DIAMOND” Pune
(01st January 2006- 09th November 2006)
Banquet & Restaurant: Responsibilities include assist the manager and staff member with banquet room preparation for small or large events, serving as a staff member in delivering food and beverage and make sure that guests are served equally, which also includes answering incoming calls and take the bookings. Pick-up the food and beverage order to the appropriate table and ensuring the orders are delivered at proper time and proper temperature. Ensuring the cleanliness of the working area and prompt completion of the side duties.
• “Lion Tel Info Solution” Ahmedabad
VERIFICATION OFFICER
(9th April 2007- 30th April 2011)
Worked for process of United Kingdom likewise Mortgage,
Secured Loan, Unsecured Personal-Loan, Survey’s, IVA & DMP.
Contactis Outsourcing Pvt Ltd, Ahmedabad
VERIFICATION OFFICER
(26TH May 2011-16th August 2011)
Worked for process of United Kingdom likewise Mortgage,
Secured Loan, Unsecured Personal-Loan, Survey’s, IVA & DMP.
Jrd9 Informatics Pvt. Ltd, Ahmedabad
TEAM LEADER (OPERATIONS)
(18th august 2011- 17th September 2011)
Manage team and take timely updates from the Operation Manager in relation to operations in order to achieve the targets and with good quality of sales. Training and development for the new employees as well as for the old employees.
Worked for process of United Kingdom likewise Mortgage,
Secured Loan, Unsecured Personal-Loan, Survey’s, IVA & DMP.
Rumoni Info solutions Private Ltd, Ahmedabad
TEAM LEADER (OPERATIONS)
(18th October 2011-30th April 2012)
Manage team and take timely updates from the Operation Manager in relation to operations in order to achieve the targets and with good quality of sales. Training and development for the new employees as well as for the old employees. Managing customer’s according to the vendor’s criteria.
Contactis Outsourcing Pvt Ltd, Ahmedabad
TEAM MANAGER
(24TH July 2012- 26TH November 2014)
Making monthly sales report, Incentive report for all the employees, making the evaluating sheet for the sales every quarterly, recruiting and selecting the right candidates. Generate new sales techniques and skills for getting more sales.
Co-ordinate with other departments, Sales, Operations, Training and development for the new employees as well as refreshment training for the old ones. Manage team, Daily operations, Daily sales report, Data management
Contactis Outsourcing Pvt Ltd, Ahmedabad
TEAM MANAGER
(1st April 2015- 28th March 2019)
Making monthly Sales report, Incentive report for all the employees, Making the evaluating sheet for the sales every quarterly, recruiting and selecting the right candidates, generate new sales techniques and skills for getting more sales.
Co-ordinate with other departments, Sales, Operations, Training and development for the new employees as well as refreshment training for the old ones. Manage team and lead the team, Daily operations, Daily sales report, Data management
Vodafone India Services Private Limited . (United Kingdom Customer's)
SENIOR EXECUTIVE
(23rd December 2019-PRESENT)
Answering incoming calls of the customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for customers who are having problems with the network, problems with their handsets and for customers who are interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
Identify and escalate issue to supervisors. Research, identify and resolve customer complaints using applicable software. Document all call information according to standard operating procedures. Recognize, document and alert the management team of trends in customer calls.
Education:
Diploma in Hotel Management
Skills:
PROFESSIONAL SKILLS: Highly creative, Fast learner, analyse problem- give effective solution and altruistic.
Good command in English, Hindi & Gujarati.
Additionally:
Have a good experience in dealing with sales, Tele-sales, and communication.
