Skills:
Customer Service, KPO, Research, Analytics, Loading and Stocking, Logistic Support, Sales
Additionally:
Gather information to determine the root cause of each complaint• Provide customers with information on handling issues pertaining to complaints• Check tickets to determine natures of complaints, and resolve them accordingly• Log and acknowledge all complaints received at the desk• Conduct in-depth investigations into all aspects of each complaint• Communicate with relevant departments with a view to resolving complaints• Responded to customers' complaints by following customer services policies and protocols• Logged all complaints properly, ensuring that appropriate follow-up was conducted• Successfully retained a corporate client, by resolving his complaint within 5 minutes of ticketinitialization• To fulfill the TAD on time did regular follow-ups with Area Managers and State head and replied to thecustomer according.• Working Experience in SAP Software• Helping Sales Team to provide sales lead• Providing clients after sales services.
