Resume Admin & Office Roles in England Bradford

Administrative Officer - HM Revenue & Customs (HMRC) June 2016 – Present • Case Handling & Managing own workloads • Advanced redress calculations, End to End Case Handling & offering customers D&I. • Handling incoming calls from internal and external customers • Dealing with telephone, written, web chat and face to face enquiries and requests from internal and external customers, immediate colleagues, colleagues in other areas of the business, and from other government departments • Using various computer systems to update/maintain and create new customer records • Help with general administrative duties, including IT support and handling some more complex queries and issues, making sure they are all resolved quickly and efficiently • Solid understanding of PAYE, Self-Assessment, NIC, RTI, P11D Work Coach – Department for Work & Pensions (DWP) October 2021 – July 2022 • Helping people & their families towards financial independence through work & enabling them to get the support they need as they move towards this ambition • Being a customer focused, dedicated individual with empathy & compassion & able to deliver an exceptional public service to people who need support • Using sound judgment to help people through difficult & challenging times • Working collaboratively & proactively across a range of work areas in the department, as well as my local community to find support & plan positive next steps for a wide range of people, including some of society’s most vulnerable people Support to Director of PT Operations - HM Revenue & Customs (HMRC) September (2017) – December (2017) • Supporting the Diary Secretary in management of the Director’s diary, ensuring time is effectively managed and all meetings and commitments are appropriately represented. • Making best use of T&S budgets, organising and booking all travel for the Director. • Preparing letters and certificates on behalf of the Director. • Commissioning and collating data and information as necessary • Assisting in and preparation of briefings, travel and meeting papers for the Director.

University of Bradford 2012-2015 2:1 BSc. (Honours) ICT with Marketing Key Skills Gained: • A profound understanding of Relational Databases & SQL Programming & Administration. • Analytical and conceptual thinking, with a conscientious approach to managing workloads. • A keen understanding of Cyber Security through applying theories and case studies to Cyber Security around the world. • A keen understanding of Business & Marketing. • Ability to handle, analyse and interpret complex data, before presenting it back based on the overall analysis made. • Accomplished communication skills, both written and verbal, developed through numerous essays and presentations throughout the duration of my degree.

Team Work: • Working for one of the biggest companies (HMRC) in the UK, quality team working skills are essential for the success of the business. Working with team members to achieve strict targets and to also help motivate them to further improve their performance. • As part of my degree course, I have managed and participated in a number of group projects. • Projects included creating a databases based on a given scenario. Was part of a group where all of us hadn’t worked together before. We were able to come together as a group and work together towards achieving our goal. Communication: • I am confident in communicating and clarifying a number of aspects with a wide range of people verbally and in written form. • My communication skills have been further enhanced through giving presentations a part of my undergraduate degree. IT: • Operating Systems Advance skills in Windows XP, Vista, 7, 8 & 10 • Application Software Highly Advanced skillset of Microsoft Office applications: Word, Excel, Access and Publisher regularly used for University projects • Web Development HTML, PHP and Macromedia flash- Advanced levels of skills used regularly for updating websites • Database SQL and PHP - Fundamentals • Client Side Programming Basic Java programming knowledge • Internet Used internet and search engines extensively to gather secondary information for projects

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Sports – Keen interest in sports activities which include regularly playing football, cricket and badminton. An avid sports follower which include watching football, tennis, cricket, formula 1 & American football. Social – enjoy an active social life with friends, playing sports, video games, going out for meals and visiting the cinema. PC Building – In recent months I have started building PC’s. It started when I was looking to buy a new PC and I was inspired to build my own. Ever since I have developed a deep passion for building PC’s for friends and family.